Kris Miller

Dedicated and results-oriented professional with over 15 years of experience in retail/restaurant management, training, and operations. Proven ability to improve sales, enhance customer loyalty, and streamline workflows through effective staff coaching and development. Skilled in inventory management, visual merchandising, and conflict resolution. Eager to leverage extensive leadership and operational expertise to drive success and operational excellence for your organization.

District Trainer to District Manager at Hollywood Entertainment (2002-09 – 2010-06)

• Targeted under-performing stores and through staff coaching and development, improved sales and customer loyalty to hit or over perform on quotas.
• Directed daily operations across multiple video rental locations, ensuring optimal customer satisfaction and service excellence.
• Developed operational procedures that streamlined workflow, thereby improving consistency and overall efficiency.
• Elevated employee performance through tailored training initiatives focused on advanced customer service techniques.
• Conducted comprehensive performance evaluations, delivering constructive feedback to foster team skill development and career progression.

Floor Manager at Target (2000-09 – 2002-09)

• Presided over inventory management for both softlines and hardlines departments, upholding stringent merchandising standards.
• Instituted compelling visual displays for seasonal merchandise, effectively boosting customer engagement and sales opportunities.
• Executed regular audits within softlines and hardlines departments to meticulously maintain quality control.
• Professionally mediated and resolved customer and staff conflicts, safeguarding a positive and productive environment.
• Recruited, on boarded, and developed a high-performing team of sales and customer service professionals.

Store Manager to District Trainer at Blockbuster Entertainment (1996-05 – 2000-09)

• Partnered with store managers to identify training needs and performance gaps, thereby optimizing training effectiveness throughout the districts.
• Implemented standardized operating procedures to guarantee consistent and high-quality training delivery across all locations.
• Administered assessments to gauge the efficacy of training programs and measure employee comprehension.
• Mentored district staff on exemplary team leadership practices, cultivating a robust culture of ongoing professional development.

Store Leadership to Area Manager at Little Caesars (1994-02 – 1996-05)

• Managed comprehensive daily operations across multiple outlets, ensuring uniform service quality and high levels of customer satisfaction.
• Instructed and aided staff on essential customer service protocols and food safety regulations.
• Established and refined inventory management systems, leading to improved product availability and reduced waste.
• Conducted routine inspections to verify strict adherence to all health and safety regulations.

CSR to Manager at Pizza Hut (1990-08 – 1994-02)

• Oversaw daily store operations, consistently maintaining elevated standards for customer service.
• Trained and mentored team members on corporate policies and operational procedures, cultivating a well-informed and compliant workforce.
• Orchestrated staff scheduling and resource allocation to optimize team performance and operational coverage.
• Promptly addressed and resolved customer concerns, significantly enhancing customer satisfaction and loyalty.

Family Caregiver at Home (2010-07 – Present)

• Assisted family members with essential daily living activities, including personal grooming, dressing, and hygiene.
• Provided crucial emotional support to family members, fostering resilience during periods of illness or disability.
• Administered immediate aid and support during emergency situations while providing ongoing care.
• Managed the scheduling of appointments and family activities, ensuring efficient and timely coordination.

Associates Degree in Business Management – University of Maryland (1994 – 1996)