Eshe Henderson

Dedicated professional with 20+ years of customer service experience and 10+ years as a Pharmacy Technician. Skilled in communication, problem-solving, multitasking, and providing exceptional support in fast-paced environments. My background in pharmacy has strengthened my attention to detail, accuracy, professionalism, and ability to work effectively under pressure while maintaining a high level of care for patients and customers alike.

I am a dependable self-starter who thrives in team-oriented environments and is committed to delivering outstanding service experiences. Passionate about helping others, building positive relationships, and contributing to the success of a reputable organization.

Pharmacy Technician at CenterWell Pharmacy (2022-05 – 2024-11)

Clinical Services Pharmacy Techs handle the administrative and technical support for patient clinical programs.

• Triage & Intake: Field inbound calls from patients, pharmacies, and providers regarding clinical programs.
• Support: Assist pharmacists with maintaining records, facilitating prescription refills, and monitoring patient compliance.
• Adherence: Support specific operational processes designed to optimize health outcomes and increase medication adherence

Pharmacy Technician at AdventHealth (2020-01 – 2023-10)

• Actively performs all pharmacy technician functions
• Maintains operational expertise in and actively provides coverage of the technician services
• Oversees appropriate utilization of medication automation, technology, and computer systems
• Accurately oversees the management of medication inventories and the preparation and delivery of patient specific medication doses
• Facilitates medication safety practices
• Maintains continuous learning and pharmacy practice development

Pharmacy Technician at Hoyes Pharmacy (2018-08 – 2019-10)

• Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.
• Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.
• Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty.

Patient Transporter at Tampa General Hospital (2015-09 – 2017-09)

• Communicated effectively and efficiently via a Transport Tracking System and dispatchers
• Transport of patients and equipment within established departmental timeframes and productivity standards, and following departmental operational and safety policies and procedures.
• Demonstrates positive customer relations while maintaining high infection control and risk management practices.
• Tailored my approach to display the mission, vision and values of Tampa General Hospital.

Checkout supervisor at COS, SAMs Club (2014 – 2015)

• Supervise all operation team which includes front end cashiers, customer service, optical, pharmacy, photo, jewelry, and tire and battery.
• Ensured all associates follow all company policies in all task performed.
• Responded to member queries and complaints in a prompt and professional manner.
• Help with hiring and training cashiers.
• Motivating cashiers to obtain daily sales goals.
• Prepared and submitted sales and business analysis reports to management on a regular basis.
• Demonstrated exceptional product knowledge in assisting members and associates if need be.

Key Holder at Charlotte Russe (2011 – 2013)

• Led daily store operations as a key holder, including opening and closing procedures, cash handling, and team supervision.
• Delivered outstanding customer service while driving sales and achieving store performance goals.
• Assisted with merchandising, inventory control, shipment processing, and maintaining visual presentation standards.
• Supported management with employee training, scheduling, and operational compliance.
• Handled customer inquiries and resolved issues to ensure a positive shopping experience and customer retention.

University – Virginia State University

Registered Pharmacy Technician – Concorde Career Institute