A-SANTINI MOVING AND STORAGE, MONROE TOWNSHIP, NJ
Customer Service Supervisor, July 2019-present
- Manage a team
- Train employee
- Analyze date
- Conduct performance reviews
- Answer phone calls and emails
- Listen, document, and help resolve conflicts with customers.
- Provide appropriate and correct information to incoming customer order status and product knowledge requests.
- Process customer orders/changes/returns according to established department policies and procedures.
- Deliver excellent customer service
LT FOODS AMERICA, DAYTON, NJ
Quality Assurance Technician, June 2017 – June 2019
- Complies quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
- Draft quality assurance policies and procedures.
- Interpret and implement quality assurance standards.
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
- Analyze data to identify areas for improvement in the quality system.
