Esperanza Montero

Compassionate and dependable bilingual professional with extensive experience supporting children, families, healthcare organizations, and vulnerable populations.

Background includes trauma-informed care, child supervision and safety, transportation coordination, credentialing, community outreach, program support, customer service and administrative operations. Recognized for adaptability, organization, confidentiality, effective communication, and the ability to work collaboratively in diverse environments. Experienced in supporting children and families while maintaining safety, compliance, and high-quality service standards.

ORR Transporter - ST. PJ'S CHILDREN'S HOME - San Antonio, TX

(2021-08 - 2026-09)

• Coordinated transportation arrangements and travel plans for Unaccompanied Children (UAC), including purchase of travel tickets and communication with sponsors.
• Maintained direct supervision of UAC during transportation while prioritizing safety, security, and overall well-being.
• Anticipated program transportation needs and coordinated resources to ensure timely completion of assignments.
• Ensured vehicle registration, insurance, and required transportation documentation were current and readily available.
• Completed transportation documentation in accordance with agency policies, Texas Department of Family and Protective Services (TDFPS) Minimum Standards, and Office of Refugee Resettlement (ORR) requirements.
• Documented and promptly reported serious incidents, including vehicle accidents, accurately and thoroughly.
• Utilized positive child-management techniques, including verbal redirection and de-escalation, while maintaining a trauma-informed approach.
• Followed established safety protocols, traffic laws, agency transportation policies, and daily safety procedures.
• Provided transportation services in a manner that supported quality trauma-informed care and promoted the safety and dignity of children in care.
• Maintained flexibility by serving on-call assignments, including nights, weekends, and holidays.
• Maintained strict confidentiality regarding client information, services, investigations, organizational information, and other sensitive records.
• Consistently followed organizational Code of Conduct and applicable policies and procedures.

Credentialing Specialist - CENTROMED - San Antonio, TX

(2017-02 - 2021-08)

• Completed in-house credentialing for licensed independent practitioners and other clinical staff.
• Conducted background checks, professional reference checks, and related credentialing inquiries.
• Maintained credentialing compliance matrices tracking licenses and requirements related to FTCA, HRSA, and JCAHO.
• Prepared monthly credentialing compliance reports for the Agency Professional Review Committee.
• Participated in monthly Professional Review Committee meetings and presented credentialing status updates for licensed staff.
• Maintained accurate and confidential credentialing documentation and records.

Agency Outreach Specialist - CENTROMED - San Antonio, TX

(2016-07 - 2017-02)

• Participated in community outreach activities promoting agency programs and services.
• Assisted community members with health insurance applications through Healthcare.gov enrollment events.
• Represented the agency at health fairs, community events, and marketing activities.
• Assisted with planning and execution of agency events, including galas, the Para Mi 5K Run/Walk, Back-to-School events, and immunization drives.
• Built positive relationships with community members and connected individuals and families with available services.

Parent Education Outreach Specialist - CENTROMED - San Antonio, TX

(2004-02 - 2016-07)

• Conducted outreach, recruitment, and participant retention activities for parent education programs.
• Collaborated with the Parent Education team to support grant goals, performance measures, and program outcomes.
• Partnered with the Parent Education Director to develop and implement specialized parenting education programs for expectant mothers.
• Coordinated transportation for program participants and connected families with community resources and support services.
• Assisted with coordination and direct supervision of childcare services for children ages 0–12.
• Supervised children in a safe, nurturing environment while supporting age-appropriate learning, play, sensory, and developmental activities.
• Maintained safe and sanitary childcare environments through ongoing sanitation and child-proofing practices.
• Coordinated child-centered activities and special events, including Kids Day at the Park, graduate reunion celebrations, agency immunization drives, and Healthy Start Initiative activities.
• Participated in conferences and professional training related to child development and family support.
• Completed Early Years Curriculum certification and served as a substitute group facilitator/educator when needed.
• Prepared quarterly program outcome reports for grant and agency reporting requirements.
• Collaborated with staff and community partners to address participant needs and strengthen program outcomes.

Claims Assistant - Aetna Health Plans - Irving, TX

(1995-01 - 1997-01)

Supported healthcare claims processing by sorting and reviewing claims, applying internal accounting codes and processing instructions, and maintaining accuracy while handling confidential information.

Photographer - Sears - San Antonio, TX

(1997-01 - 1997-12)

Provided photography services for families and children, assisted customers with portrait selections and purchases, and handled point-of-sale transactions.

Independent Sales Representative - Maxum (W.W. Industries) - San Antonio, TX

(1997-01 - 1997-12)

Conducted direct business-to-business marketing and sales, developed customer relationships, delivered product presentations, addressed customer concerns, and generated business through cold calling and community outreach.

Image Technician - Comprehensive Image Corp. - San Antonio, TX

(1997-01 - 1998-01)

Operated document imaging equipment to scan and process records with an emphasis on accuracy, organization, and efficient document handling.

Customer Service & Sales Representative - Abacus Communications - San Antonio, TX

(1998-01 - 2002-01)

Provided customer service and sales support for catalog, direct-mail, and inbound sales accounts. Managed customer inquiries, conducted outbound sales calls, and promoted financial service offers while maintaining professional communication and meeting performance expectations.

Data Entry Clerk - Uni-First - San Antonio, TX

(2002-01 - 2003-01)

Processed, updated, sorted, and maintained information provided by sales representatives while meeting daily and monthly productivity requirements.

Diploma - Irving High School (2004-01)

AA - Business Administration - Alamo Community College (2006-01)

Undergraduate Studies - Alamo Community College