Esther Anzaldua

I engage with members primarily in person or over the phone to discuss their health, while creating a positive experience. I facilitate relationship building by actively listening, communicating empathy, and participating in members' discussions of health-related interests. I support members to improve their well-being and educate them on community resources and benefits.

I conduct outreach to encourage participation in health-related services and programs. I adapt to the member's learning style by providing a variety of interactive tools, teaching, curriculum-based resources, and coaching methods. I train, develop, and facilitate community healthcare workers for the Southern Texas Region which include: Corpus Christi, Rio Grande Valley, San Antonio, Austin, and El Paso.

Community Health Worker - United Healthcare/Wellmed - Corpus Christi, Texas

(2021-09 - 2026-02)

I engage with members primarily in person or over the phone to discuss their health, while creating a positive experience. I facilitate relationship building by actively listening, communicating empathy, and participating in members' discussions of health-related interests. I support members to improve their well-being and educate them on community resources and benefits.

I conduct outreach to encourage participation in health-related services and programs. I adapt to the member's learning style by providing a variety of interactive tools, teaching, curriculum-based resources, and coaching methods. I train, develop, and facilitate community healthcare workers for the Southern Texas Region which include: Corpus Christi, Rio Grande Valley, San Antonio, Austin, and El Paso.

Private Duty Attendant - Clients' Residence - Corpus Christi, Texas

(2018-04 - 2021)

I have two clients, including my father and an Alzheimer's patient. I observed and assisted with daily grooming activities. I assisted clients with medications and meals. I provided recreational activities for clients, such as walks, nature engagements. I bathed and balanced their budgets and bought groceries, and took her shopping. I also did errands and light work for the client's daughter when needed.

Supervisor Patient Benefits Advisor - St. David's Hospital - Round Rock, Texas

(2014-03 - 2018-03)

I assisted with training for new and current staff on updated procedures required to complete tasks. I screened all uninsured/under-insured in-house patients for possible third-party reimbursement. I was responsible for assigned caseload and work call backs.

I attended weekly and quarterly meetings with the facility managers/CFO. I assisted 3rd party state programs such as: Medicaid, Chip Pregnancy Medicaid, SSI, County, and Aged and Disabled. I ensured adherence to all RCA, and HIPAA policies.

I supported staff in the daily process and provided feedback on questions/cases.

Patient Support Supervisor - RCA Resource Corp. - Clear Lake Shores, Texas

(2010-02 - 2014-02)

I reviewed daily/weekly approval and denial reports, billing reports, and account progress/denial reviews. I worked closely with facility supervisors, ensured adherence to all RCA, hospital, and HIPAA policies. I guided patient support staff in the daily process and provided feedback on questions/cases.

I assisted the Director of Operations in reviewing monthly account audits, trained new and current staff on updated company procedures. I assisted 3rd party state programs such as: Medicaid, Chip Pregnancy Medicaid, SSI, County, and Aged and Disabled.

Client Services Representative - Diversified Healthcare Services - Richardson, Texas

(2008-01 - 2008-08)

I was the liaison between patient account representatives and client representatives for 3,100 and 800-bed hospital clients. I was the primary contact between clients and the company at the corporate and production levels. I was responsible for the resolution of settlement requests, patient disputes, refunds, adjustments, and missing payments.

Patient Account Representative - HealthSouth - Austin, Texas

(1999-12 - 2007-12)

I was responsible for customer service activities and the collection of patient, insurance, and legal accounts, an average of 700 accounts per month. I verified account insurance benefits, researched and compiled payer issues, problems, and trends affecting A/R and collection goals. I was responsible for the training and orientation of patient accounts.

Business Courses - Southwest Texas State University

Associate of Arts - Wharton County Junior College