Eternity Pina

Detail-oriented Project Manager experienced in optimizing processes and supporting team objectives in fast-paced environments. Led teams in managing complex projects and achieving strategic goals through effective communication and collaboration. Innovated technological solutions to enhance productivity, demonstrating a commitment to continuous improvement and problem-solving.

Sales Activation Specialist at Charter Spectrum (2022-05 – Present)

• Provided support to colleagues by offering help when required.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Provided availability for various shifts to support team needs across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.
• Developed and maintained courteous and effective working relationships.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating a collaborative environment.

Apple Tech Support at ibex Global (2018-06 – 2022-04)

• Assisted customers with Apple device issues over the phone.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.

Home Mortgage Specialist/ Customer Service at Wells Fargo (2019-01 – 2021-05)

• Provided customer service for 9 months before transitioning to mortgage consultant role, enhancing customer experience through mortgage guidance
• Applied fundamental Microsoft Office skills to support daily administrative tasks.
• Experience addressing and resolving complex customer issues
• Excellent verbal, written, and interpersonal communication skills
• Ability to effectively listen and elicit information
• Addressed and resolved complex customer issues, ensuring satisfaction and fostering loyalty
• Basic knowledge and understanding of banking products and services
• Developed 6+ years of experience in customer service, effectively offering tailored banking products and services to meet customer needs
• Performed debt collection activities to improve financial recovery.
• Performed credit checking to verify financial backgrounds of applicants.
• Performed underwriting activities to assess risk and determine creditworthiness.

Care Provider at Girling Home Care (2010-07 – 2022-05)

• Assisted by filling in for personal providers when they could not show up, starting at age 16.
• Provided compassionate care to clients, ensuring comfort and safety during daily activities.
• Assisted clients with medication management, promoting adherence to prescribed regimens.
• Collaborated with healthcare teams to develop personalized care plans for client needs.

Department Manager at Walmart (2012-05 – 2018-11)

• I would work on price changes, do section work(to see how much we had on hand), i would work any backstock or overstock we had, made sure the area was nice and clean because we were an Academy store
• We always had visitors, Created eye-catching displays for seasonal events and promotions to attract customers.
• Oversaw inventory management, ensuring timely restocking and accuracy in product availability.
• Streamlined daily operations, improving workflow processes and reducing downtime across departments.
• Implemented training programs for staff to enhance customer service and operational efficiency.

High school diploma – Frank tejeda Academy