Ethan Grishin

CCNA, Security+, and AWS Certified Cloud Practitioner with hands-on experience building and securing Cisco networks in a physical 27U homelab and virtualized EVE-NG topologies. Pursuing CCNP Enterprise (actively studying ENCOR 350-401). Strong documentation, escalation, and customer lifecycle management habits from prior client facing roles. Seeking a NOC Technician/Analyst or Data Center Operations role on overnight shift.

Sole Proprietor at PC/Tech Repair (Sole Proprietor) (2026-01 – Present)

• Installed and configured Fedora Linux OS on a custom gaming PC, including driver setup, AMD fan curve/thermal tuning, daily use software setup and desk/monitor assembly/mounting
• Performed hardware upgrades (SSD, RAM), CPU thermal paste reapplication (liquid metal), battery swap and laptop fan disassembly and cleaning for a residential client
• Performed SSD upgrade, system cleaning, thermal repasting, Windows OS cloud reinstall, driver setup and data restoration on handheld gaming device for residential client
• Provided/advertised services to residential clients for basic technical support, PC/Mac/laptop repair, OS installs/reinstalls, and software/hardware setup/troubleshooting
• Concurrently pursued CCNA, Security+, and AWS CCP certifications and built physical/virtual lab environments (EVE-NG, 27U rack) to develop enterprise routing, switching, troubleshooting, and security skills

Client Services Representative at REKI (2022-02 – 2025-11)

• Served as the initial point of contact for prospective investors who had expressed interest in real estate financing and coaching, conducting confidential consultations to assess financial position, capital availability, debts, and investment objectives (commercial and/or residential)
• Handled sensitive personal and financial data during the intake and qualification process, maintaining strict adherence to internal privacy and data protection protocols
• Translated complex service offerings including private lending, property investment coaching, and managed connectivity solutions into clear, actionable guidance and appointments with staff, tailored to each client's needs

Customer Support Representative (Contractor) at WL Madden (2020-03 – 2022-01)

• Managed a portfolio of small business clients throughout the LLC formation and registered agent service lifecycle, ensuring all filings met state compliance deadlines and regulatory requirements
• Served as the primary point of contact for client inquiries related to business formation, website development, and SEO services, translating complex service offerings into clear, actionable guidance
• Tracked service issues through resolution via internal ticketing workflows, coordinating with fulfillment teams and vendors to meet delivery SLAs and compliance deadlines

Account Manager (Contractor) at First Merchant Networks (2018-04 – 2020-01)

• Managed a team of ten front line representatives, monitoring KPIs and ensuring consistent adherence to company policies and performance standards
• Managed escalated customer issues by coordinating directly with backend teams to drive timely, satisfactory outcomes
• Consulted with B2B clients to scope and deploy Merchant Processing, Point of Sale (POS) systems, and transaction management services, ensuring seamless technical onboarding and integration