James Milton

CCNA-certified IT professional with a B.S. in Computer Science and hands-on experience troubleshooting hardware, software, and end-user issues. Skilled in customer service, documentation, Windows support, and IT infrastructure operations.

Technical Support II - San Bernardino County Registrar of Voters

(2026-05)

• Troubleshot Poll Pad check-in systems, ballot marking devices (BMDs), scanners, and printers
• Diagnosed and resolved hardware, connectivity, synchronization, and printing issues to support voter services
• Assisted voters and poll workers with device operation and technical issues
• Escalated complex technical issues and documented troubleshooting activities

Facilities Support Technician - SMS Datacenter

(2026-03)

• Connected, disconnected, labeled, and documented IT equipment and cabling to maintain accurate migration records
• Troubleshot cabling and connectivity issues during equipment migration projects
• Supported hardware installations, cable management, and infrastructure organization in a data center environment

Courier - Amazon Flex

(2021-01 - 2026-02)

• Utilized mobile applications and troubleshooting skills to resolve route, access, and delivery issues

IT Support Analyst (Training Program) - Log(N) Pacific

(2024-06 - 2024-09)

• Provisioned and troubleshot Azure Virtual Machines, virtual networks, and Network Security Groups in a training lab
• Practiced Active Directory administration, including user provisioning, account management, and Group Policy

Dispatch Associate - Ponce Ground Service

(2019-09 - 2020-05)

• Supported drivers and staff by troubleshooting handheld devices, delivery apps, route issues, and equipment problems

Bachelor of Science - Computer Science - Western Governors University (2025)