Ethan Johnson

8+ years working in the IT service + Customer service field

TWO-0 Virtual Concert Group (2024-2025) - Community Manager, A&R, Marketing Coordinator

• Co-owner of the Virtual Reality concert group and venue, connecting Artists into the virtual space to perform live.
• Sole A&R for the purpose of scouting globally for new and existing talent to bring into this space, regardless of language spoken.
• Responsible for all social media management on Tiktok, Instagram and Twitter, as well as internally within a Discord server and our Group page within VRChat.
• Responsible for all graphic design on our promotional materials as well as Video recordings and edits.
• Responsible for managing and fostering a welcoming community that share similar interests.
• Worked with artists to mitigate and correct technical issues before and during performances.
• Responsible for all internal group collaborations to strengthen both brands.

IDEX Corporation (2025)

• Worked with quoting and ordering for customers utilizing JD Edwards ERP system
• Worked closely with other departments in determining accurate lead times for customer orders
• Scrutinized and determined correct part details for customer machines 
• Responsible for direct communication with customers via Email regarding their order information such as prices, lead times and other issues that arose

OEConnection (2021-2024) - Technical Customer Support Specialist

• Offered technical and customer support for over 40 service products.
• Was given additional responsibilities overseeing the teams' performance, task handling, additional products, escalating service issues to the appropriate teams and notifying them.
• Handled calls, emails and creating verbose and detailed CRM cases regarding each interaction.
• Averaged 548 calls per month, higher than the expected team average of 400-500.
• In 2023, I produced 208 sales leads to my sales team, which amounted to $190,740 in company revenue, which was nearly double the expected amount.
• Reviewed documentation and provided addendums and created the workflow processes as necessary.

Smartco Services (2017-2021) - Technical Customer Support Representative

• Communicated with name brand dealerships to support the PartsEye product, which offers inventory management and inventory prediction based on sales data
• Worked with all branded Dealer Management Systems, and integrating and troubleshooting the PartsEye service within them
• Maintained a strong sense of urgency when dealing with claims coming from phone calls and email.
• Aptly created cases and maintained customer accounts within Microsoft Dynamics 365.

University of Massachusetts Dartmouth 2016-2018