Executive Assistant at Johns Hopkins Medicine (2023-12 – 2026-06)
Provided executive, administrative, operational, and project support in a complex healthcare environment, coordinating leadership, technical teams, vendors, schedules, meetings, communications, documentation, and time-sensitive deliverables.
- Supported senior leaders by coordinating schedules, meetings, priorities, project activities, and time-sensitive requests while ensuring leadership and stakeholders had the information and materials needed to stay prepared and organized.
- Served as a key point of contact and central liaison among leadership, internal stakeholders, technical teams, customers, and external partners including Pavion, Avidex, and Honeywell, facilitating clear communication and strong working relationships.
- Coordinated complex meetings and project activities by organizing schedules, meeting materials, documentation, action items, status updates, timelines, and follow-up activities across multiple stakeholders.
- Prepared and maintained professional reports, presentations, meeting materials, schedules, action-item trackers, status documentation, and other polished deliverables using Microsoft PowerPoint, Excel, Word, and additional business tools.
- Managed multiple competing requests and priorities with strong attention to detail, organization, sound judgment, and the ability to work independently while adapting to changing business needs.
- Proactively tracked commitments, deadlines, scheduling conflicts, outstanding items, risks, and changing priorities; coordinated follow-through and escalated critical issues when necessary to keep initiatives moving forward.
- Maintained organized and accurate project and operational documentation while exercising professionalism and discretion when working with sensitive information, leadership communications, and internal business matters.
Project Manager at IWG Regus (2020-10 – 2023-12)
Led workspace, operations, and client-facing projects, partnering with leadership, vendors, facilities teams, and clients to manage office transitions, service delivery, timelines, and operational needs.
- Served as central coordination point for cross-functional stakeholders, leadership, vendors, and departments across office transition and service delivery projects.
- Maintained project schedules, action items, tracking logs, and status reporting across multiple concurrent workstreams and stakeholder groups.
- Managed project data, records, and documentation in Microsoft 365 and Google Workspace, supporting leadership decision-making and audit readiness.
- Maintained knowledge-management repositories, trackers, and process documentation across 3 platforms to monitor workflows and performance.
Call Center Manager at Goucher Poll (2019-08 – 2020-08)
Managed call center operations, team performance, scheduling, workflow coordination, issue resolution, quality assurance, and process improvement.
- Managed call center operations including team scheduling, workflow coordination, quality assurance, and issue resolution across multiple concurrent projects.
- Coordinated deliverables, client communications, and project requests across multiple systems while maintaining accuracy and timely completion.
- Managed client information, scheduling, calendars, reports, and project requests across multiple systems.
- Documented and routed client communications while maintaining accurate records and professional correspondence.
- Monitored quality, response time, accuracy, and customer service standards; coordinated follow-up and issue resolution with team members.
