Eva Santiago

Seasoned property management and operations leader with five years of hands-on multifamily experience and extensive leadership experience across customer-facing, nonprofit, and complex union environments. Managed the resident lifecycle from lease administration and rent collection through complaint resolution, inspections, violation tracking, move-ins, and move-outs. Known for accurate records, strong relationships, team accountability, sound judgment, and consistent follow-through.

Proficient in Microsoft Word, Excel, and Outlook.

Executive Partner to the CEO (Executive Assistant) - Boys & Girls Clubs of Lanier - Gainesville, GA

(2025-10)

• Partner with the CEO, Board of Directors, and senior leaders to coordinate priorities across a multi-site nonprofit organization. Drive communication, meeting preparation, governance records, executive scheduling, vendor needs, and cross-department execution.
• Designed a priority-tracking system that improves visibility and follow-through; maintain organized records and ensure deadlines, approvals, decisions, and action items move to completion.

Direct Sales Manager - The Table Solutions

(2021-01 - 2024-12)

• Managed customer-facing direct sales teams in a high-pressure, results-driven environment. Recruited, trained, and coached representatives; set goals and daily expectations; monitored activity and sales performance; and developed future leaders through hands-on field coaching.
• Addressed customer concerns, modeled effective sales and service practices, reinforced company standards, and held team members accountable for both results and the quality of the customer interaction.

Executive Administrative Assistant - Metropolitan Opera House Association - New York, NY

(2006-01 - 2021-12)

Managed payroll for more than 100 union employees and supported purchasing, vendor relationships, financial documentation, scheduling, and confidential administrative operations in a complex, high-volume environment. Worked across departments to resolve issues, maintain accurate records, and support consistent daily workflows.

Property Management Operations Coordinator | Administrative Assistant to the Vice President - PMG Realty Corp. / Galaxy General Contracting Corporation - Bronx, NY

(2001-01 - 2006-12)

• Supported day-to-day operations for a multi-property residential portfolio. Served as a primary point of contact for tenants, ownership, property staff, contractors, and vendors; handled tenant complaints, coordinated service needs, documented resolutions, and followed issues through completion.
• Handled rent collection and lease administration, maintained accurate tenant and payment records, and coordinated move-ins and move-outs to keep files, documentation, and property readiness organized.
• Scheduled property inspections, tracked violations and corrective actions, coordinated vendors and contractors, and monitored open service issues through resolution.
• Connected PMG property operations with affiliated Galaxy construction and development teams. Coordinated purchasing, materials, invoices, permits, contracts, requisitions, on-site needs, bid packages, and project documentation across multiple active properties.

Bachelor of Arts - Business Administration - Lehman College | City University of New York