Eva Sofía Muñoz

Bilingual communications professional with experience in writing, content creation, client communication, and cross-functional collaboration. Strong written and verbal communication skills with careful attention to tone, clarity, and detail. Detail-oriented, adaptable, and reliable, with experience managing multiple priorities, working independently or as part of a team, and using Microsoft Office and AI tools to improve productivity.

Client Relationship Writer - Morgan Stanley (Global Pride) - South Jordan, Utah

(2024-09)

• Drafted clear, professional client correspondence based on research into client complaints, with careful attention to tone, accuracy, and detail.
• Selected for an interdepartmental transfer based on strong communication skills, adaptability, and success handling complex client needs.
• Strengthened client trust through clear, professional written communication aligned with Morgan Stanley's standards and brand voice.
• Resolved technical and account-related inquiries efficiently while managing multiple service needs and maintaining a high standard of client support.

Sales Representative - T-MOBILE (MobileOne) - West Valley, Utah

(2022-03 - 2024-06)

• Consistently met sales targets by assessing customer needs, communicating options clearly, and recommending suitable products and plans, generating over $150K in gross profit.
• Managed activations, upgrades, and billing inquiries accurately and efficiently in a fast-paced environment with multiple customer needs.
• Delivered product demonstrations with clear verbal communication to explain features, benefits, and service options to customers.

Copywriter - BIDSS- TECHNOLOGY - Tegucigalpa, Honduras

(2020-04 - 2020-08)

• Applied SEO best practices to written content to improve organic reach and increase website traffic.
• Collaborated with marketing teams on cross-functional campaigns that increased customer engagement, sales, and added over 2,000 followers across social media platforms.
• Managed written content deliverables across websites, blogs, social media, email campaigns, and print materials while maintaining consistency in tone, clarity, and messaging.

Public Relations Manager - GRANT THORNTON HONDURAS - Tegucigalpa, Honduras

(2019-12 - 2020-08)

• Built and maintained strong media relationships with leading national newsletters to support external communications efforts.
• Created social media campaigns with clear messaging that increased audience engagement and event participation.
• Translated confidential documents between English and Spanish and provided real-time interpretation for international calls with accuracy and professionalism.

Multimedia Producer - CORPORACIÓN TELEVICENTRO - Tegucigalpa, Honduras

(2017-04 - 2020-04)

• Developed digital strategies for the "Hoy Mismo" newscast, managing real-time online communications with attention to accuracy, editorial standards, and audience engagement.
• Created content calendars and production schedules that supported consistent publishing, stronger workflow organization, and timely delivery of multiple content pieces.
• Used Google Analytics and Hootsuite to monitor content performance, track KPIs, and support data-informed communications decisions.
• Produced and edited 10+ articles daily for Televicentro.com and Tunota.hn, maintaining quality, clarity, and accuracy while generating 200K+ monthly article views.
• Produced in-depth reports for "TNS Estelar" on health, politics, and education using thorough research and clear written communication.
• Created social media strategies for TelevicentroHN and DeportesTVC, supporting entertainment and sports communications while protecting brand reputation and message consistency.

Bachelor's Degree - Journalism - Universidad Nacional Autónoma de Honduras (UNAH)

Master's Degree - Corporate Communications and Digital Marketing - Next Educación and Universidad Reina Isabel I