Janet Harvard (munchie)

Results-driven Assistant Property Manager with 4+ years of experience supporting multifamily residential communities, including a 300-unit apartment community. Expertise in lease administration, resident relations, rent collections, maintenance coordination, tenant retention, property inspections, and Fair Housing compliance. Proficient in Yardi, RealPage, and OneSite. Bilingual in English and Spanish.

Assistant Property Manager at S & S PROPERTY MANAGEMENT (2024-01 – 2026-02)

• Supported daily operations for a 300-unit multifamily residential community.
• Processed lease renewals and maintained compliance with Fair Housing regulations.
• Conducted property tours and assisted prospective residents through the leasing process.
• Performed applicant screening, including background and credit checks.
• Prepared and maintained lease documentation and resident records.
• Coordinated move-ins, move-outs, and maintenance requests.
• Conducted property inspections and identified maintenance needs.
• Utilized Yardi, RealPage, and OneSite to manage resident accounts, work orders, rent collections, and lease files.
• Monitored delinquent accounts and coordinated collection efforts.
• Resolved resident concerns and lease violations while maintaining positive resident relationships.
• Assisted with eviction documentation and legal compliance procedures.

Leasing Consultant at CUSHMAN & WAKEFIELD (2022-03 – 2023-05)

• Generated and followed up on leasing leads to maximize occupancy.
• Conducted apartment tours and showcased community amenities.
• Processed rental applications and completed resident screenings.
• Prepared leases and supporting documentation.
• Built strong resident relationships that contributed to retention.
• Assisted residents with questions, concerns, and policy communications.

Bail Bond Agent / Recovery Agent at A 24-HOUR BAIL BONDING CO. (2019-06 – 2023-03)

• Managed client accounts, collections, contracts, and payment processing.
• Maintained detailed records and administrative documentation.
• Handled high-volume phone communications and customer service inquiries.
• Performed extensive data entry and account management.

Customer Service Representative (Chat Support) at HOME DEPOT (2021-05 – 2022-08)

• Assisted customers through live chat support.
• Resolved account and service-related issues.
• Maintained customer satisfaction in a high-volume environment.

Assistant Store Manager at TITLEMAX (TMX FINANCE) (2018-07 – 2019-05)

• Managed collections, payments, customer accounts, and administrative operations.
• Developed customer relationships and supported business growth.
• Performed banking transactions and compliance-related duties.

Collections Specialist at Key Property Realty, LLC

Bonding Agent / Collections Manager at Empire Surety Group, Inc.

Customer Service Representative at Telrite Corporation

Security Officer at Dewberry Capital

Bonding Agent at Anytime Bail Bonding, Inc.

Computer Office Specialist – Drake Business School

GED – Evander Childs High School