Assistant Property Manager at S & S PROPERTY MANAGEMENT (2024-01 – 2026-02)
- Supported daily operations for a 300-unit multifamily residential community.
- Processed lease renewals and maintained compliance with Fair Housing regulations.
- Conducted property tours and assisted prospective residents through the leasing process.
- Performed applicant screening, including background and credit checks.
- Prepared and maintained lease documentation and resident records.
- Coordinated move-ins, move-outs, and maintenance requests.
- Conducted property inspections and identified maintenance needs.
- Utilized Yardi, RealPage, and OneSite to manage resident accounts, work orders, rent collections, and lease files.
- Monitored delinquent accounts and coordinated collection efforts.
- Resolved resident concerns and lease violations while maintaining positive resident relationships.
- Assisted with eviction documentation and legal compliance procedures.
Leasing Consultant at CUSHMAN & WAKEFIELD (2022-03 – 2023-05)
- Generated and followed up on leasing leads to maximize occupancy.
- Conducted apartment tours and showcased community amenities.
- Processed rental applications and completed resident screenings.
- Prepared leases and supporting documentation.
- Built strong resident relationships that contributed to retention.
- Assisted residents with questions, concerns, and policy communications.
Bail Bond Agent / Recovery Agent at A 24-HOUR BAIL BONDING CO. (2019-06 – 2023-03)
- Managed client accounts, collections, contracts, and payment processing.
- Maintained detailed records and administrative documentation.
- Handled high-volume phone communications and customer service inquiries.
- Performed extensive data entry and account management.
Customer Service Representative (Chat Support) at HOME DEPOT (2021-05 – 2022-08)
- Assisted customers through live chat support.
- Resolved account and service-related issues.
- Maintained customer satisfaction in a high-volume environment.
Assistant Store Manager at TITLEMAX (TMX FINANCE) (2018-07 – 2019-05)
- Managed collections, payments, customer accounts, and administrative operations.
- Developed customer relationships and supported business growth.
- Performed banking transactions and compliance-related duties.
Collections Specialist at Key Property Realty, LLC
Bonding Agent / Collections Manager at Empire Surety Group, Inc.
Customer Service Representative at Telrite Corporation
Security Officer at Dewberry Capital
Bonding Agent at Anytime Bail Bonding, Inc.
