Fabian Ma

As a Technical Advisor, I helped new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needed assistance, I quickly assessed their situation. Sometimes I take care of customers with advice or a solution on the spot, using my knowledge of current Apple technology to help with iPod, iPhone, and iPad devices.

At other times, I referred customers to support team members who got them up and running again. I even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.

Technical Advisor for Apple since 2021

UCLA B.S. Political Science