Analyst, Senior Financial - CareFirst BCBS (Federal Employee Operation Center) - Washington, D.C. (Remote)
(2020-03)
- Communicate insights to leadership by leading exploration of datasets across multiple platforms (People Soft, Beeline, and SharePoint systems)
- Manage data sets and trained colleagues
- Designed, developed, validated data visualization draft solutions (via MS Power BI) that support strategic initiatives and decreased report delivery time
- Analyze and map data (MS Visio) flow across operational and analytical systems to identify gaps, inconsistencies, and optimization opportunities
- Trained junior staff and guided cross-functional team members, fostering a culture of continuous learning and collaboration
- Served as liaison to Human Resources, managing workforce reporting and supporting changes in workforce composition
- Led initiatives to engage inter- and intra-organizational partners to improve shared processes and operational efficiency
- Developed and maintained standard operating procedures (SOPs) to ensure consistency and compliance
- Proactively provided cross-functional support during staffing gaps (e.g., Accounts Payable, Procurement), ensuring continuity of operations and adherence to deadlines
Associate Administrator/Consulting Senior - MAZARS USA LLP - New York, NY
(2019-04 - 2020-04)
Served as Associate Administrator at client hospital (in Washington, D.C.) taking on fiscal and operational oversight of support services departments
- Prepared (Environmental and Lien) departments (i.e. policies, procedures, environments) for accrediting bodies re-certifications (i.e. Joint Commission)
- Managed Medical Office Building including tenant contracts, payments, and facilities
- Worked with hospital leaders to develop cost savings solutions (i.e. nursing overtime reduction)
- Engaged external vendors for contract services
- Supervised 50 + FTEs
Finance Manager - George Washington Medical Faculty Associates - Washington, D.C.
(2019-03 - 2019-04)
- Member of Strategic Planning Task Force focused on driving organizational growth via physician engagements (i.e. service line development, external private healthcare services)
- Built operational budget of net $10M for 13 clinical areas (i.e. Internal Medicine, Allergy, Hematology Oncology) and 7 smaller budgets (i.e. Cancer Center, Sleep Center, Pharmacy)
- Monitored all financial aspects of the department including clinical, research, and educational revenue, accounts payable, and service agreements/contracts
Financial Analyst - George Washington Medical Faculty Associates - Washington, D.C.
(2016-12 - 2019-03)
- Point person for financial clarification, budget process training and development
- Initiate physician contract amendments and proformas
- Liaise with Payroll and Human Resources departments to manage position control of 560+ employees
- Prepared detailed monthly variance analysis
- Payroll duties included monitoring and approving timesheets
- Identified, documented, and implemented process improvement procedures (i.e. physician and staff recruitment, contract review request, position postings, changing employee status)
Program Coordinator II - MedStar Georgetown University Hospital - Washington, D.C.
(2016-03 - 2016-12)
- Supported Radiology Department Chairman, Executive Director, Vice Chair of Operations, Vice Chair of Research, and Administrative Director
- Produced provider billing evaluations for Chairman review Ongoing Professional Practice Evaluations
- Originator and implementer of system that evaluated physician department research contribution and monetary assignment (Academic and Service Incentive System)
- Planned administrative components of Quality Improvement Program, including developing stats for patient safety, Operation Program Improvement Plans, visualizes for Patient Satisfaction survey results (41 attending physicians, 20 residents, and 8 fellows)
- Tracked study modality volumes of offsite locations and researched CMS payment rates to justify physician need
- Monitored and updated expense databases, processed reimbursements and/or payments for vendors, providers and staff
- Updated FY16 charge master to provide patients and other departments an estimation of radiology services
- Revised department policies and procedures in accordance to Joint Commission Standards
- Disseminated and tracked SiTel (mandatory trainings) completion for all physicians and staff
- Coordinated department research initiatives which included budget development, process maintenance, and contracts
- Initiated streamlining of physician interviews and onboarding processes by developing template correspondences, organizing sample benefit packages, and arranging office spaces
Operations and Budget Analyst - JBS International, Inc. - North Bethesda, MD
(2016-01 - 2016-03)
- Supported three public health division operations by organizing and centralizing internal processes, developing new expands for business, and ensuring budget compliance
- Facilitated client virtual meetings related to sustainability of grantee technology use in health care operations
Project Coordinator - JBS International, Inc. - North Bethesda, MD
(2013-05 - 2016-01)
- Identified and analyzed site capabilities and gaps, and effectively communicated with federal and state government clients solution designs for onsite technical support of federally issued state audits
- Effectively managed projects and implementation activities within required timeframes
- Built business model, which strategically reduced audit planning time by 50% Improved project management of client deliverables on SharePoint tracker by incorporating a date completed function, which increased productivity of internal functional meetings by 60%
- Contributed to and oversaw sections of the monthly and annual report for operations management
- Managed consultant vouchers, reimbursements, and maintained excel expense tracking systems
- Presented recorded actionable steps to management team after business development meetings to win and retain contracts
- Managed an online registration database and presented key findings to management team
- Produced a project procedure manual and trained new staff on project procedures and expectations
Pharmacy Technician (Nationally Certified) - Consumer Value Store (CVS) Pharmacy - Rockville, MD
(2009-01 - 2013-08)
- Supported daily pharmacy operations by accurately processing prescriptions, verifying insurance coverage
- Collaborated with pharmacy management to monitor inventory levels, analyze medication usage trends, and reduce waste, contributing to cost-effective purchasing decisions.
- Assisted in tracking medication sales, patient volume, and workflow metrics to inform staffing needs and improve operational efficiency.
- Prepared and reconciled third-party insurance claims, identifying discrepancies and working with payers to resolve issues and secure accurate reimbursement.
- Communicated with patients and prescribers to clarify prescription details, helping to reduce dispensing errors and enhance customer satisfaction.
- Ensured HIPAA compliance by maintaining confidentiality of patient records and implementing best practices for secure data entry and documentation.
- Trained new pharmacy staff on insurance procedures, inventory management, and pharmacy workflow, contributing to consistent and efficient team performance.
