Faryal Joseph
Client Manager
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About
Act as a main point of contact for clients by addressing any questions or concerns and providing timely and accurate resolution to issues Build and maintain strong relationships with key decision-makers in photography industry to increase brand visibility and secure new client partnerships Conduct market research and analyze industry trends to identify new business opportunities and target markets for photography services
Experience
Client Manager - Rjraheel Photography INC - Algonquin, IL
(2021-08)
- Act as a main point of contact for clients by addressing any questions or concerns and providing timely and accurate resolution to issues
- Build and maintain strong relationships with key decision-makers in photography industry to increase brand visibility and secure new client partnerships
- Conduct market research and analyze industry trends to identify new business opportunities and target markets for photography services
- Coordinate photo shoots, including scheduling, location scouting, and equipment setup
- Ensure client satisfaction by delivering high-quality photographs and timely project completion
Customer Service Representative - Bank of America - Lake Zurich, IL
(2021-10)
- Assist customers with inquiries and resolved issues promptly
- Develop and maintain a thorough knowledge of Bank of America's products and services to efficiently assist customers with their inquiries and provide accurate information
- Identify opportunities for process improvement within call center and provide suggestions to enhance efficiency and customer satisfaction
- Maintain a positive and professional attitude when dealing with difficult customers to ensure that concerns are addressed effectively and satisfaction is maintained
Bank Teller - Bank of America - Lake Zurich, IL
(2013-08 - 2020-10)
- Assisted in implementing new technology and software systems to streamline banking operations and improve customer experience
- Ensured compliance with all bank regulations and policies to protect the bank's reputation and avoid legal issues
- Maintained a high level of accuracy and attention to detail in handling financial transactions
- Provided training and mentorship to new bank tellers to ensure they are knowledgeable and skilled in their job responsibilities
Education
Masters of Business Administration - Roosevelt University (2022-12)
Bachelors of Arts - Biology - Roosevelt University (2021-08)
Associate in Arts - Harper College (2016-05)
