Client Manager - Rjraheel Photography INC - Algonquin, IL
(2021-08)
- Act as a main point of contact for clients by addressing any questions or concerns and providing timely and accurate resolution to issues
- Build and maintain strong relationships with key decision-makers in photography industry to increase brand visibility and secure new client partnerships
- Conduct market research and analyze industry trends to identify new business opportunities and target markets for photography services
- Coordinate photo shoots, including scheduling, location scouting, and equipment setup
- Ensure client satisfaction by delivering high-quality photographs and timely project completion
Customer Service Representative - Bank of America - Lake Zurich, IL
(2021-10)
- Assist customers with inquiries and resolved issues promptly
- Develop and maintain a thorough knowledge of Bank of America's products and services to efficiently assist customers with their inquiries and provide accurate information
- Identify opportunities for process improvement within call center and provide suggestions to enhance efficiency and customer satisfaction
- Maintain a positive and professional attitude when dealing with difficult customers to ensure that concerns are addressed effectively and satisfaction is maintained
Bank Teller - Bank of America - Lake Zurich, IL
(2013-08 - 2020-10)
- Assisted in implementing new technology and software systems to streamline banking operations and improve customer experience
- Ensured compliance with all bank regulations and policies to protect the bank's reputation and avoid legal issues
- Maintained a high level of accuracy and attention to detail in handling financial transactions
- Provided training and mentorship to new bank tellers to ensure they are knowledgeable and skilled in their job responsibilities
