McKensie Jevitz

Compassionate veterinary client service professional with experience in animal hospitals, emergency care, animal adoption services, retail customer service, and pet care. Strong background in customer relations, scheduling, problem-solving, and supporting clients in fast-paced environments.

Client Service Representative - Millbrook Animal Care Clinic

(2025-10)

• Serve as the primary point of contact for clients and patients.
• Coordinate appointments, urgent visits, and emergency scheduling.
• Manage client communications and process payments.

Client Service Representative - VCA Arboretum View Animal Hospital

(2023-06)

• Assist with patient check-in, scheduling, and client communications.
• Maintain medical records and coordinate follow-up appointments.
• Support emergency and specialty care operations.

Adoption Consultant - Anderson Humane Society

(2023-02 - 2023-06)

• Guided families through the pet adoption process.
• Provided daily care and enrichment for animals.
• Maintained clean and safe environments.

Customer Service/Pet Care Associate - PetSmart

(2021-12 - 2023-03)

• Provided exceptional customer service and pet care support.
• Assisted customers with products and services tailored to their pets' needs.
• Maintained animal health, safety, and cleanliness.

E-Commerce Shopper - Angelo Caputo's Fresh Markets

(2020-11 - 2021-11)

• Fulfilled online customer orders with accuracy and efficiency.
• Communicated with customers regarding substitutions and special requests.
• Prepared orders for pickup and delivery.

Customer Service Roles - Mariano's

(2017-05 - 2020-11)

• Delivered excellent customer service in bakery, floral, and ClickList departments.
• Assisted customers with special orders, product recommendations, and order fulfillment.
• Handled online grocery orders, pickups, and customer inquiries.
• Maintained department organization, inventory, and product presentation.