Fathi Ben Yagoub

Dedicated, detail-oriented Sales Consultant & Travel Specialist with extensive years of managerial sales experience within the travel management, hospitality, and tourism sectors. Innovative, multilingual, proficient in promoting customer service excellence, innovating sales strategies, and exceeding sales goals. Knowledgeable and highly experienced in brand development, client relations, enterprise growth, and representation for a diverse range of businesses.

Accountable, collaborative team member who can work under pressure to focus on meeting clients' needs and developing relationships. Adept at building rapport with diverse people, including clients, vendors, and organizational levels by displaying an energetic, hardworking, and confident demeanor.

SALES CONSULTANT - ALEXANDRIA TOYOTA - Alexandria, VA

(2026-02 - 2026-08)

Maintained long-term client relationships by encouraging repeat business and high customer satisfaction.

• Exceeded expectations by delivering one of the highest gross sales output in a calendar month.
• Mastered system tools (VIN Solutions and Co-Video) to ensure product promotion remotely.
• Established close collaboration with the Service Department for clients’ follow-up on vehicle maintenance, and for when multilingual assistance was required.

SALES CONSULTANT - BILL PAGE TOYOTA - Falls Church, VA

(2021-08 - 2025-11)

Built strong relationships with clients by listening to needs and preferences, ensuring a tailored and satisfying experience. Conducted engaging vehicle test drives, showcasing features and benefits of each model to enhance client understanding.

• Delivered inclusive product knowledge (performance, equipment, etc.) to help clients make informed purchasing decisions.
• Presented new/used vehicles with high level of professionalism, ensuring clients receive thorough and accurate information.
• Navigated negotiations skillfully, closing sales while maintaining alignment with company standards and client satisfaction.
• Managed internet leads with prompt responses and created videos on vehicle specifications to engage potential clients.
• Leveraged CRM system to maintain excellent client relations, ensuring complete satisfaction with their sales experience.

CO-OWNER & PRODUCT MANAGER - TISAVAR TRAVEL - Djerba, Tunisia

(2013-03 - 2016-06)

Oversaw daily management and accounting of business aspects with a client base in the US, Canada, Australia, South Africa, and the UK.

• As a member of the Tunisian Federation of Travel Agencies, participated in regulation meetings of the Federation, Ministry of Tourism, and Ministries associated with the Ministry of Tourism.
• Created and offered unique programs with total flexibility, producing satisfied and returning clients with added referrals.
• Devised and sold customized Saharan and archaeological site tour packages comprising comprehensive itineraries, in addition to logistical arrangements for accommodation and transport.
• Streamlined strategic sales operations and business processes, leveraging internal techniques and competitive strategies to maximize revenue and focused on meeting and exceeding financial objectives.
• Determined the target market and analyzed competitors' sales and promotional strategies, gaining meaningful information for an effective campaign plan, including budgeting and scheduling information.

GROUP LOGISTICS COORDINATOR IN TOURISM - FREELANCE WORK - Djerba, Tunisia

(2003-11 - 2012-12)

Facilitated contract initiation and completion for group sales (commission-based) with a client base in West Europe.

• Established trustworthy relationships with hospitality service providers to ensure the best quality, price, and reliability.
• Communicated client issues to the management while obtaining valid data for reporting and proposing a course of action.
• Identified and resolved various carrier issues while ensuring high level service is performed effectively and efficiently.

HEAD OF TRANSPORT DEPARTMENT - LOTOS VOYAGES - Djerba, Tunisia

(2002-04 - 2003-09)

Coordinated tour logistics, client hotel/airport transfers, vehicle fleet coordination, and management with a client base in Italy.

• Oversaw the management of agency vehicle fleet, which ensured optimum operational status and maintenance at all times.
• Analyzed and optimized logistical procedures to arrange the scope and timeline, ensuring the punctuality of daily transfers.
• Liaised and negotiated with suppliers and retailers, analyzing the marketing responses to achieve goals and meet deadlines.

RECEIVING AGENT - HOTEL ALDIANA - Djerba, Tunisia

(2000-03 - 2000-11)

Managed reservation check-in/check-out, invoice billing, guest relations, and client care services for Austrian and German clients.

• Utilized languages and accounting experience to foster superb guest relations and provided data input for accurate final invoicing.
• Effectively accommodated all client relations to maintain optimal customer satisfaction and uphold company protocols.
• Verified arrival reports ensuring that operational guidelines such as rates, meal plans, promotions, and billings were met.

Certification of Technical Agent in Office Management and Computerized Accounting - Centre d'Informatique et de Formation des Cadres | Tunis, Tunisia

Certification of Professional Competence in Computer Science - Centre d'Informatique et de Formation des Cadres | Tunis, Tunisia

German Language Certificate - Bourguiba Institute of Modern Languages | Djerba, Tunisia

English, Italian, German, Spanish Language Immersion Training - Mediterranean Center for Managerial Training | Djerba, Tunisia