Fatma Isse

Collected information about clients through phone calls for Doctors. Worked with children with autism and behavioral development. Team development. Prepared and maintained all required treatment records, client diagnostic reports and progress notes. Generated and distributed daily reports and order acknowledgments. Led sales calls with team members. Scheduled rides and appointments for patients. Billed customers through their insurance.

Behavioral Technician - NORTHWAY ACADEMY

(2024-01 - 2025-12)

• Worked directly with clients and observed behavior, collected data, measured client's independent success, calculated percentages, and reported results to employer and client guardians daily.
• Assisted in potty training, toileting and diaper changing.
• Worked one on one in a classroom setting, and followed the implemented program.
• Restrained clients when having an outburst or behavior.

Behavioral Technician - MEDINA WELLNESS CENTER

(2023-01 - 2023-12)

• Worked directly with clients and observed behavior, collected data, measured client's independent success, calculated percentages, and reported results to employer and client guardians daily.
• Assisted in potty training, toileting and diaper changing.
• Worked one on one in a classroom setting, and followed the implemented program.
• Restrained clients when having an outburst or behavior.

Behavioral Technician - BUILDING FAMILY FOUNDATION

(2022-01 - 2023-12)

• Counseling clients and implementing treatment plans
• Working one on one in a facility setting.
• Maintaining progress records for employer and guardian.

HHA - PRAIRIE BLUFFS SENIOR LIVING

(2021-01 - 2022-12)

• Giving medication and taking vitals.
• Taking down progress notes.
• Providing companionship.
• Grooming and ambulation.
• Taking patients to socialize with the community.

Mental health worker - CONNECTIONS INC.

(2018-04 - 2021-10)

• Assisted with day to day living.
• Chaperoning to appointments.
• Passing medication.
• Vitals.

Customer Service Rep - BLUESTEM CALL CENTER

(2018-08 - 2019-03)

• Taking orders and returns over the phone for customers.
• Providing information on certain products to customers.
• Building their credit through fingerhut credit.

Mental health worker - OPPORTUNITY MATTERS

(2017-04 - 2018-07)

• Medication administration.
• Meal preparation.
• Lighthouse cleaning.
• Maintaining progress notes of clients for employer, social worker and guardian.

Customer Service Rep - ALLTRAN HEALTH INC

(2017-06 - 2018-03)

• Booking rides for patients.
• Asking a questionnaire on behalf of their provider.
• Taking insurance information and transferring to the billing department for fees.

Sales Representative - VECTOR MARKETING

(2016-07 - 2017-03)

• Selling products by traveling to clients home and showcasing certain products.

St.Cloud technical and community college (2017-01 - 2018-12) St.Cloud, MN

High School Diploma - Apollo senior High school (2014-01 - 2016-12) St.Cloud, MN