Fedia Joseph

Detail-oriented administrative professional with over 4 years of experience supporting diverse teams and clients. Multilingual communicator fluent in English, Portuguese, French, and Haitian-Creole, with advanced proficiency in Spanish. Adept at managing complex organizational tasks and delivering excellent service in fast-paced environments.

Proven success delivering administrative support that improves operational efficiency and fosters strong customer relationships. Eager to contribute strong organizational and multitasking skills to a dynamic workplace.

Legal Administrative Assistant - Gardinilaw - Natick, MA

(2025-01)

• Manage front desk operations and greet clients professionally
• Schedule appointments and maintain attorneys calendars
• Prepare, Organize, and file legal documents
• Assist with immigration case documentation and USCIS form
• Provide Translation and interpretation services in Haitian Creole, Portuguese, French, and English
• Support client communication and maintain confidential records

Call Center Representative - New England Family Dentistry - Northborough, MA

(2023-01 - 2025-01)

• Handle high volume of inbound and outbound calls to schedule and manage patient appointments
• Deliver excellent customer service, resolving inquiries efficiently

Administrative Assistant - Engie Energy S.A. - Brazil

(2018-09 - 2022-03)

• Coordinated logistics for meetings and large-scale events of up to 500+ participants, including catering, room setup, and technology needs
• Drafted and sent emails, took meeting notes, and distributed summaries to relevant stakeholders
• Scheduled appointments for internal meetings, client calls, and company-wide events
• Entered new client data into internal systems, maintaining accurate records
• Maintained office supply inventory and ensured timely procurement
• Assisted with document preparation and daily operational tasks

Cashier/Customer Service - Angeloni - Brazil

(2018-12 - 2022-01)

• Handled cash transactions with precision and maintained register accuracy
• Delivered excellent customer service and resolved issues promptly

Immigration Support Volunteer - Círculo de Hospitalidade - Brazil

(2018-01 - 2018-12)

• Supported immigrants with job placement and resume writing
• Aided in immigration paperwork and benefit applications

Associate Degree - Political Science - Massbay Community College (2028-01)

Certificate - Medical Administrative Assistant - Quinsigamond Community College (2025-09 - 2025-09)

Certificate - Paralegal - Framingham State University (2024-01)

Certificate - Administrative Assistance - SENAI Santa Catarina (2018-01)

Certificate - Device Programming - Novos Caminhos (2022-01)

Certificate - Logistics - SENAI Santa Catarina (2019-01)

Some College - International Relations - Unisul Santa Catarina