Fedia Joseph
Detail-oriented administrative professional with over 4 years of experience supporting diverse teams and clients
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About
Detail-oriented administrative professional with over 4 years of experience supporting diverse teams and clients. Multilingual communicator fluent in English, Portuguese, French, and Haitian-Creole, with advanced proficiency in Spanish. Adept at managing complex organizational tasks and delivering excellent service in fast-paced environments.
Proven success delivering administrative support that improves operational efficiency and fosters strong customer relationships. Eager to contribute strong organizational and multitasking skills to a dynamic workplace.
Experience
Legal Administrative Assistant - Gardinilaw - Natick, MA
(2025-01)
- Manage front desk operations and greet clients professionally
- Schedule appointments and maintain attorneys calendars
- Prepare, Organize, and file legal documents
- Assist with immigration case documentation and USCIS form
- Provide Translation and interpretation services in Haitian Creole, Portuguese, French, and English
- Support client communication and maintain confidential records
Call Center Representative - New England Family Dentistry - Northborough, MA
(2023-01 - 2025-01)
- Handle high volume of inbound and outbound calls to schedule and manage patient appointments
- Deliver excellent customer service, resolving inquiries efficiently
Administrative Assistant - Engie Energy S.A. - Brazil
(2018-09 - 2022-03)
- Coordinated logistics for meetings and large-scale events of up to 500+ participants, including catering, room setup, and technology needs
- Drafted and sent emails, took meeting notes, and distributed summaries to relevant stakeholders
- Scheduled appointments for internal meetings, client calls, and company-wide events
- Entered new client data into internal systems, maintaining accurate records
- Maintained office supply inventory and ensured timely procurement
- Assisted with document preparation and daily operational tasks
Cashier/Customer Service - Angeloni - Brazil
(2018-12 - 2022-01)
- Handled cash transactions with precision and maintained register accuracy
- Delivered excellent customer service and resolved issues promptly
Immigration Support Volunteer - Círculo de Hospitalidade - Brazil
(2018-01 - 2018-12)
- Supported immigrants with job placement and resume writing
- Aided in immigration paperwork and benefit applications
Education
Associate Degree - Political Science - Massbay Community College (2028-01)
Certificate - Medical Administrative Assistant - Quinsigamond Community College (2025-09 - 2025-09)
Certificate - Paralegal - Framingham State University (2024-01)
Certificate - Administrative Assistance - SENAI Santa Catarina (2018-01)
Certificate - Device Programming - Novos Caminhos (2022-01)
Certificate - Logistics - SENAI Santa Catarina (2019-01)
Some College - International Relations - Unisul Santa Catarina
