Nafeesa McDaniels

Dedicated client experience and sales specialist with a strong background in delivering premium service and building lasting client relationships. Proven track record in consultative sales, resolving complex inquiries, and creating personalized experiences that drive satisfaction and loyalty. Adept at leveraging CRM platforms and designing tailored training programs to ensure service excellence and operational success. Authorized to work in the US for any employer

Trainer/Customer Service Representative at Conduent (2021-03 – Present)

• Delivered exceptional service by resolving complex inquiries, creating personalized experiences, and building strong, lasting client relationships.
• Developed and maintained strong relationships with clients to ensure satisfaction and repeat business.
• Delivered compelling sales presentations over the phone using consultative selling techniques to effectively communicate premium product benefits and features.
• Utilized CRM software to track customer interactions and manage sales pipeline efficiently.
• Achieved and exceeded monthly sales targets through strategic follow-ups and persuasive communication.
• Trained new team members on effective sales techniques and company policies.

Customer Service Representative at OneMain (2020-03 – 2021-02)

• Cultivated, developed, and maintained strong client relationships to drive repeat business.
• Presented tailored financial solutions and optional insurance products based on individual customer needs.
• Managed loan applications and maintained precise records, ensuring attention to detail and compliance.

General Manager at Titlemax (2019-03 – 2020-01)

• Processed new loans
• Made and maintained relationships to bring in new and old customers
• Maintained state and federal laws for all aspects of the pawn process
• Worked closely with repo agents to make sure delinquent accounts were picked up and processed properly
• Monitored and maintained budgets
• Managed and trained new hires
• Planned and coordinated events within the community

Store Manager at Things Remembered (2011-10 – 2019-02)

• Completed all facets of retail/specialty store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, employee supervision, and acted as liaison between regional managers, account executives, staff, and other store locations.
• Maintained sales team statistics and work schedules for employees, while training and coaching new and existing sales associates in sales techniques, dealing with difficult customers, and troubleshooting various problems.
• Supervised and mentored an assistant manager and employees in daily job responsibilities.
• Ensured the highest levels of customer service and satisfaction.
• Analyzed sales numbers for compliance with targeted sales quotas.
• Managed employee performance evaluations and incentive programs to increase employee productivity.
• Enforced store and company standards, windows, displays, and fixtures.

Assistant Manager at Mcdonalds (2005-05 – 2011-10)

• Supervised shifts while maintaining customer satisfaction, cleanliness reports, weekly cleaning list, food safety and shift preparation.
• Maximized profitability by maintaining low food and labor costs.
• Trained new store managers and implemented a program to train new shift leaders.

Trainer

Basic studies (High school) – West High School (1993-08 – 1997-05)

Upper secondary education