Felicia Bowling

Financial services professional with over two decades of experience in banking, client advocacy, and executive level case resolution. Adept at managing complex customer escalations, regulatory compliance issues, and fraud investigations, partnering with senior leadership to uphold institutional integrity and enhance customer satisfaction. Proven ability to drive operational efficiency, exceed performance goals, and serve as a trusted advocate for clients navigating sensitive financial concerns.

• Investigate and resolve high-stakes customer concerns escalated to executive leadership, including regulatory agencies such as the CFPB and OCC.
• Partner cross-functionally with departments to research and track sensitive cases, ensuring timely resolution via phone, email, and formal correspondence.
• Analyze fraud and dispute claims, identity theft cases, and regulatory compliance issues while maintaining a customer-first approach.
• Advocate for clients, delivering empathetic and effective solutions that reinforce brand trust and credibility.
• Exceed performance goals, driving case closure efficiency and maintaining high service standards.

ASSOCIATE DEGREE IN INTERDISCIPLINARY STUDIES

Kaplan University

BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION (currently enrolled)

Paul Quinn College