Felicia Carpenter

My name is Felicia Carpenter. I have been in the optical industry, collectively since 2014. I currently live and work in Des Moines, Iowa and am currently looking to relocate to Madison, Alabama in the next month or two. I have three children and a husband that will be relocating with me.

Patient Care Coordinator at Elite Eye Care (2022-02 – Present)

• Advocated for patients by effectively communicating their needs and concerns to doctors to ensure quality care
• Scheduled timely appointments to keep patients on track with their treatment plans and follow-ups
• Validated insurance and demographic information to streamline patient check-in and improve office efficiency
• Assisted patients with inquiries and concerns, enhancing overall patient experience

Taproom Supervisor at Mistress Brewing Company (2019-12 – 2022-01)

• Managed shift operations including opening and closing procedures to ensure smooth daily workflow
• Resolved customer and employee issues promptly to maintain positive service environment
• Maintained cash drawer accuracy and secured premises at closing

Optometric Assistant at Eye Care of Iowa (2016-04 – 2020-01)

• Pretested patients by reviewing medical history, conducting eye scans, and performing special diagnostic tests as requested by doctors
• Assisted doctors in patient care to ensure timely and effective examinations
• Scheduled appointments and managed patient check-out processes to maintain smooth office operations
• Handled phone calls to address patient inquiries and coordinate scheduling

Member Care Representative II at Nationwide Insurance (2015-08 – 2016-04)

• Acted as an advocate for members and agents by servicing policies and addressing billing or policy questions to ensure customer satisfaction
• Provided clear and professional communication to resolve member inquiries and support policyholders

High school or equivalent – Lincoln High School (2003-08 – 2007-05)