Felicia Waring

Compassionate and dependable healthcare support professional with hands-on experience assisting clients with activities of daily living, appointments, medication administration, senior care, hospice care, and patient support. Strong communication, professionalism, attention to detail, and customer-service skills with experience using Microsoft Office applications and documentation systems. Adaptable team player eager to bring patient-centered care and strong organizational skills to a Medical Assistant role.

CAREGIVER at Caregiver Unlimited LLC (2017-04 – Present)

• Provide compassionate, professional support to clients with daily living needs while maintaining dignity, safety, and respect.
• Assist clients with personal and routine care needs and provide dependable support based on individual needs.
• Assist with medication administration and provide patient-focused support as part of daily care routines.
• Transport and accompany clients to appointments and assist with needs before, during, and after appointments.
• Maintain clean, organized, and safe client environments while following established care expectations.
• Build positive relationships with clients through attentive communication, meaningful conversations, and responsive service.

MATERIAL HANDLER at BLG Logistics (2022-05 – Present)

• Follow company policies, written work instructions, and safety procedures with strong attention to detail.
• Perform quality-control checks to ensure materials are properly handled, packaged, labeled, and free of damage.
• Maintain clean and sanitary work areas and communicate effectively with team members across shifts.
• Transport supplies, records/files, equipment, and other materials to designated areas as required.
• Demonstrate reliability, organization, and the ability to work efficiently in a fast-paced environment.

CAREGIVER at An Angel's Touch LLC (2015-08 – 2016-09)

• Assisted clients with activities of daily living and provided compassionate, professional in-home support.
• Supported clients with daily routines, appointments, organization, and household needs.
• Provided dependable customer service and maintained a respectful, client-centered environment.

CUSTOMER SERVICE REPRESENTATIVE at KCC (2013-06 – 2013-11)

• Provided professional customer service through inbound and outbound calls while working with minimal supervision.
• Used Microsoft Word, Excel, PowerPoint, and Outlook to support daily work activities.
• Built strong customer relationships while identifying concerns, resolving issues, and exceeding service expectations.
• Recognized for meeting and exceeding appointment-setting requirements.

CASHIER / CUSTOMER SERVICE at Kentucky Fried Chicken (2017-01 – 2017-05)

• Served as a welcoming first point of contact and provided professional customer service.
• Processed cash and credit-card payments accurately and efficiently.
• Maintained clean, organized work areas and followed established safety and sanitation practices.

High School Diploma – Timberland High School (2005-05)