Fern Chavarria

Dedicated hospitality manager with 3+ years of experience overseeing high-volume restaurant operations and leading teams of up to 100 employees. Proven expertise in staff training, customer service, and vendor relationship management. Implemented training programs that enhanced dining experiences and drove regional sales performance. Bilingual in English and Spanish, enabling effective communication across diverse teams.

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

Assistant General Manager (AGM) - 30hop - Ankeny, IA

(2026-02)

• Oversaw daily operations for a high-volume restaurant with 100+ front- and back-of-house employees
• Resolved customer and staff issues quickly and professionally to maintain a positive dining experience
• Managed labor scheduling, optimizing staffing levels to balance service quality and cost efficiency
• Acted as a communication bridge by translating between English and Spanish-speaking staff to ensure clarity and team alignment
• Assisted in hiring, onboarding, and training new employees to support team growth and retention

FOH Manager - 30hop - Ankeny, IA

(2025-04)

• Managed a team of 40 front-of-house staff, providing training, coaching, and performance evaluations
• Developed and maintained strong relationships with vendors to ensure timely delivery of quality ingredients at competitive prices
• Instituted comprehensive training programs for FOH staff on menu knowledge, beer pairings, and service standards resulting in improved overall dining experience for guests
• Curated beverage products distributed across the Midwest region, driving regional sales performance.

Bar Manager - Lua Brewing - Des Moines, IA

(2022-08 - 2025)

• Mentored a team of over a dozen bartenders ensuring smooth and efficient service during high-traffic hours.
• Oversee inventory management, including ordering, receiving, and tracking supplies to reduce waste and maximize profitability.
• Train and mentor staff on bartending techniques, customer service excellence, and company policies.
• Develop and implement creative cocktail menus, and promotions to attract new customers and boast sales.
• Curated cocktail menu for prefix multi-course dinners.

Bartender - Exile Brewing Co. - Des Moines, IA

(2018-05 - 2022-08)

• Ensure clean and fresh tasting beer through regular draft line cleaning.
• Trained and mentored new bartenders on draft line cleaning and service.
• Developed a loyal customer base by providing outstanding service and building rapport with regular guests.
• Assisted with event coordination, preparing specialty drinks for private parties and large gatherings.

Some College - Sociology - University of Iowa (2013-08 - 2018-05)

Associate's degree - Criminal Justice - Kirkwood Community College (2013-08 - 2015-05)