Shelly Williams

Pharmacy Manager with 18+ years of experience optimizing pharmacy operations, inventory control, and clinical counseling to improve safety and service. Demonstrates expertise in medication therapy management, comprehensive drug-interaction review, controlled substance oversight, and claims verification to ensure regulatory compliance. Skilled at leading and mentoring teams, streamlining workflows to shorten wait times, and collaborating with healthcare providers to boost immunization rates and patient adherence; seeks to apply operational leadership to enhance patient outcomes and efficiency.

Staff Pharmacist - Hannaford Pharmacy - Voorheesville

(2025-10)

• Mentors pharmacy technicians on workflow prioritization and error-prevention techniques, raising team readiness and sustaining service levels during peaks.
• Initiates prior authorization requests and collaborate with healthcare providers to identify suitable alternative medications when necessary.
• Analyze medication therapy regimens to identify interactions and formulary alternatives, improving patient safety and supporting clinicians' prescribing decisions.
• Manages daily dispensing operations with quality checkpoints to ensure accurate fills and foster noticeable improvements in turnaround and patient trust.
• Oversee controlled substance ordering and secure storage procedures, enforcing policy adherence and minimizing diversion risk through consistent oversight.

Pharmacy Manager - Walgreens - Cobleskill/Stamford

(2008-03 - 2025-10)

• Evaluated inventory strategies to cut waste and lower costs, producing measurable savings.
• Led immunization efforts that improved vaccination rates in high-risk patients and regularly surpassed company goals.
• Dispensed specialty and 340B medications in accordance with regulatory and program requirements.
• Optimized pharmacy workflow to increase team efficiency, improve customer service and shorten wait times.
• Conducted pharmacy staff performance evaluations and provided ongoing feedback, driving professional growth, improving technician retention, and supporting high-quality patient care.
• Educated patients on drug interactions, side effects, and administration to improve medication safety.
• Ensured prescription accuracy for safe dosing and reliable dispensing outcomes.
• Built collaborative relationships with healthcare providers to enhance patient care coordination.
• Managed recruitment and training efforts.

Bachelor of Science in Pharmacy - Pharmacy - Albany College of Pharmacy (1995)