Ferron Cawelle

Experienced Scheduling & Planning Manager with over 20 years in hospitality operations, specializing in food service management, event coordination, and staff development. Proven leader in optimizing scheduling systems, ensuring compliance, and delivering exceptional client experiences.

Scheduling & Planning Manager - FLIK - Evanston, IL

(2018-08)

• Directed daily planning and scheduling for food service operations and large-scale conferences.
• Managed cross-functional teams and vendors to ensure seamless execution.
• Developed detailed schedules, timelines, and resource plans to maximize efficiency.
• Ensured compliance with operational procedures using Opera, 25Live, and EMS systems.
• Led weekly meetings to align internal teams and review program updates.
• Delivered post-event debriefs and maintained client relationships.
• Mentored staff in scheduling best practices and operational excellence.
• Demonstrated flexibility by supporting evening, weekend, and overtime shifts.

Front Desk Receptionist - Kellogg School of Management, ARAMARK - Evanston, IL

(2001-05 - 2018-08)

• Authored employee handbooks and security policies.
• Trained and supervised staff in scheduling and front desk operations.
• Operated communication systems and managed guest services.
• Handled reservations, billing, and nightly audits.
• Resolved customer service issues and maintained detailed records.
• Provided recommendations and support for guest needs and logistics.

Cashier (Seasonal) - Kohl's - Round Lake Beach, IL

(2025-10 - 2026-01)

• Greeted customers warmly and provided excellent customer service.
• Scanned and processed customer purchases accurately and efficiently.
• Handled cash, credit, and debit transactions, ensuring accuracy.
• Applied discounts, coupons, and promotions as applicable.
• Assisted customers with questions, returns, and exchanges.
• Bagged merchandise and ensured customer purchases were handled with care.
• Maintained a clean and organized checkout area.
• Adhered to all store policies and procedures, including safety protocols.
• Effectively managed time to accomplish various tasks promptly.
• Consistently completed all assigned duties efficiently during each shift.
• Skillfully juggled a variety of responsibilities, including helping customers, restocking merchandise, and keeping the checkout area neat, demonstrating excellent multitasking skills.

High School Diploma - Evanston Township (1995-06)

Conflict Resolution Training - Northwestern University (2002-12)

Microsoft Office Training - Northwestern University (2004-04)