Fnu Kuma Mervyn

Healthcare Program Manager with experience in healthcare operations, quality assurance, staffing coordination, compliance management, and residential healthcare administration within DDA healthcare settings. Skilled in regulatory compliance, audit readiness, incident management, staff supervision, employee relations, and person-centered care. Proficient in EHR/EMR systems, ADP, Microsoft Office 365, healthcare reporting, and workflow optimization.

Program Manager / QA Manager - Amiable Access Healthcare

(2024-01)

• Oversee day-to-day residential healthcare program operations, ensuring quality care delivery and regulatory compliance.
• Lead quality assurance, compliance monitoring, and documentation review initiatives across healthcare programs.
• Conduct audits to ensure compliance with DDA, HIPAA, COMAR, and OHCQ standards.
• Manage incident reporting, corrective action plans, behavioral documentation, and compliance follow-up.
• Support implementation and optimization of iCareManager EHR/EMR systems and staff training.
• Supervise onboarding, staffing coordination, compliance tracking, and daily program operations.
• Collaborate with nurses, healthcare providers, behavioral teams, and administrators to improve care coordination and workflow efficiency.
• Generate operational and compliance reports using Excel, ADP, and Microsoft Office 365 tools.

Staffing Coordinator / HR Coordinator - Amiable Access Healthcare

(2023-04 - 2023-12)

• Coordinated staffing schedules and maintained staffing coverage for residential healthcare programs.
• Assisted with onboarding, credential verification, recruitment support, and employee file management.
• Maintained HRIS records, payroll coordination, certification tracking, and compliance monitoring using ADP systems.
• Supported employee relations, scheduling operations, and HR administrative functions.

Unit Manager - Charity Hearts Healthcare

(2022-05 - 2023-03)

• Supervised residential healthcare operations and direct support staff within a DDA group home setting.
• Ensured compliance with healthcare regulations, safety procedures, medication documentation, and person-centered care standards.
• Coordinated appointments, transportation schedules, healthcare activities, and behavioral support services.
• Assisted with incident follow-up, scheduling coordination, and communication with healthcare providers and families.

Direct Support Professional (DSP) / Certified Medication Technician (CMT) - Charity Hearts Healthcare

(2021-01 - 2022-04)

• Provided direct care and daily support to individuals with developmental disabilities.
• Administered and documented medications in accordance with healthcare policies and medication administration procedures.
• Documented behavioral observations, incidents, and healthcare-related information using electronic documentation systems.
• Supported individualized care plans, person-centered initiatives, and community participation activities.

Bachelor of Science - Health Services Management - University of Maryland Global Campus

Graduate Studies - Healthcare IT / Health Informatics