Frances Mask
Customer Service Representative
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About
Looking for remote work
Experience
Reading Interventionist Teacher National Heritage Academies- Brooklyn Dreams Charter School-Brooklyn, NY September 2021 to August 2024 • Provided targeted support to individuals or small group instruction to students (grades K- 8th) who are struggling academically with reading, writing, & speaking skills.
- Administrated fun intensive learning sessions in Reading Mastery & Corrective reading.
- Monitored Students' progress through Aimsweb Plus.
- Enhanced Intrinsic motivation within students.
Paraprofessional The
TemPositions Group of Companies-Saint Mark Catholic Academy/ NHA Brooklyn Dreams Charter School-New York, NY June 2019 to September 2021 • Worked with individuals with special needs and other professionals to assess behaviors and create plans to reduce problematic behaviors while encouraging productive ones.
- Used empathy and compassion when dealing with students grappling with mental and sociocultural barriers.
- Communicating students IEPs to parents and teachers.
Security Officer Tilden Hall
Residence-Brooklyn, NY June 2019 to September 2020 • Worked with the Director of Social Services to ensure that clients adhere to DHS mandates.
- Completed and maintained assigned paperwork, i.e., entry logs, incident reports, CPS reports, and all other reports.
Youth
Counselor CORE Services Group Light House 3-Brooklyn, NY October 2017 to May 2019 • Served as a role model and built trusting, supportive relationship with youth.
- Developed and presented workshops about daily living skills, work, recreation, and housekeeping activities to homeless/ runaway youth.
Security Officer Allied
Universal-New York, NY July 2017 to January 2018 • Enforced access control procedures for NYC divisions DOT/ACS/ &311, assisted with mail deliveries
Education
A.A Degree liberal arts high school diploma
