Frank Alexander

Progressive and detail-oriented with substantial experience providing administrative support, interfacing with external clients, and growing profitable portfolios while maintaining excellent quality control. Highly reliable and dynamic professional with a sense of diligence and aptitude to effectively multi-task assignments within stringent deadlines. Strong communication, organizational, interpersonal skills, flexible, analytical with a keen eye for details. Efficiently work with cross-functional teams to achieve shared visions and goal.

Corporate Care, Houston, TX

Office Supervisor (2018 – 2020)

• Verified payroll and created new job schedules to ensure adequate coverage on jobsites. Authorized time-off and vacations.
• Reduced travel time that slashed gas spending by 25%, increasing revenue and profitability for company.
• Decreased job redoes from 15%+ to 3% in a year by training and controlling quality in a professional work environment.
• Boosted sales by 20% annually through cross selling to current clients and identification of new business opportunities.
• Conduct Safety and Quality Control training to improve worksite performance and staff safety.

Field Supervisor/Technician (2013 – 2018)

Oversaw field staff on jobsite for efficient quality and production levels reporting to management and clients. Conducted extensive water damage recovery and microbial assessment and compiled reports with pictures and progress data for management and clients. Optimized efficiency by developing office operational guidelines for staff members in water damage recovery protocols.

• Led the Water Damage division of the company; optimized efficiency by developing office operational guidelines for staff in water damage protocols.
• Ensured the successful creation of documentation in compliance with legal standards for first time companywide, securing 100% improvement.
• Increased the capable stock of staff by 30% through the teaching and mentoring of new groups of workers.

Grenada Development Bank, Melville Street St. George's Grenada (1997 - 2009)

• Succeeded in reducing past due portfolio to within the acceptable 3% rate.
• Doubled the education portfolio in 3 years through the successful launch of a new student loan program for underprivileged persons.
• Performed financial statement analysis, identify risk factors and mitigants, and prepare risk ratings.
• Prepare and present loan recommendations to the senior credit committee.
• Managed the mortgage, education, and business loan portfolio while addressing overall queries of borrowers.
• Maintained and validated banks database records to ensure accuracy while minimizing fraud as computer center supervisor.
• Mentoring and training of junior staff in the department.
• Be the Quality Control supervisor on all national accounts managed out of the Houston office.

Master of Business Administration Management

Bachelor of Arts in Finance

Midwestern State University, Wichita Falls, TX

IICRC Certifications

Water Damage Restoration, Applied Microbial Remediation, Commercial Drying Specialist, Commercial Carpet Maintenance, Upholstery and Fabric Cleaning, Stone, Masonry and Ceramic Tile Cleaning

Autobody / Collision Repair Technician

Automotive Technology – Maintenance and Light Repair Technician