Frank Krueger-Decker

Results-driven professional with expertise in team building, customer relationship management, and sales strategy development. Proven ability to enhance operational efficiency, drive profitability, and lead diverse teams to achieve organizational goals. Ready to leverage leadership skills and strategic experience to excel in leadership and contribute to the success of the new team.

Sales Representative - Mold Medics - Holland, OH

(2025-10)

• Provided assesment of situation, adressed any customer questions or concerns, and developed a plan for remediation.
• Performed testing as appropriate.
• Liason between office, install crews, and customers.
• Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
• Generated new leads through cold-calling, networking, and referrals.
• Demonstrated excellent customer service skills when dealing with client inquiries.

General Manager/DMIT - Circle K - Toledo, OH

(2023-08 - 2025-10)

• Established and maintained a culture of people first, results driven success at every location I was charged with, culminating in being placed in the district manager training program.
• Built and maintained relationships with vendors and suppliers.
• Recruited team members to maintain adequate staffing levels.
• Provided coaching and mentoring support for employees at all levels of the organization.
• Used customer feedback for improving operations and building brand loyalty.
• Monitored store performance and identified opportunities for improvement.
• Coordinated staff training sessions to ensure compliance with company policies and procedures.
• Managed profit goals against budget and prior year, keeping controllable costs within budget.
• Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
• Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
• Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
• Created policies, procedures and guidelines for staff members' daily operations.
• Used computerized inventory system to plan and manage adequate inventory levels.
• Executed sales and operational activities, producing results that met or exceeded business plan.
• Provided clear direction and set priorities for accomplishing desired actions and results.

Shift Manager - Whitewater Express - Toledo, OH

(2022-08 - 2023-08)

• Trained and supervised new staff members.
• Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
• Addressed customer complaints and resolved conflicts.
• Promoted customer satisfaction by addressing complaints and issuing refunds.
• Maintained a safe work environment by enforcing company policies and procedures.
• Established and maintained positive and professional employee relationships.
• Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
• Oversaw daily operations while managing multiple projects simultaneously.
• Assisted customers with product selection, providing exceptional service experience.
• Taught newly hired team members and shift managers business policies and procedures.
• Maintained knowledge of store products and services to make recommendations to customers.

Operations Manager - Blue Beacon - Toledo, OH

(2010-08 - 2020-08)

• Managed the maintinence needs of the entire facility.
• Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
• Managed the daily operations of multiple departments to maximize efficiency.
• Developed talented team, participating in hiring, coaching, and performance management processes.
• Maintained professional working relationships and promoted open lines of communication with staff.
• Managed the operations of a large team, overseeing daily activities and long-term projects.
• Monitored customer feedback and implemented changes as needed to enhance service quality.
• Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
• Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
• Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
• Developed and maintained relationships with customers and vendors for successful project completion.
• Ensured effective communication among staff members by providing training when necessary.
• Created and enforced policies and procedures to support compliance.

General Manager - Accor Hotels - Troy, MI

(2009-08 - 2010-08)

• Built and maintained relationships with vendors and suppliers.
• Recruited team members to maintain adequate staffing levels.
• Provided coaching and mentoring support for employees at all levels of the organization.
• Created policies, procedures and guidelines for staff members' daily operations.
• Used computerized inventory system to plan and manage adequate inventory levels.
• Executed sales and operational activities, producing results that met or exceeded business plan.
• Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
• Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
• Recruited team members for maintaining adequate staffing levels according to projected sales.
• Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
• Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.

General Manager - Pilot Flying J - Otter Lake, MI

(2003-08 - 2009-08)

• Built and maintained relationships with vendors and suppliers.
• Recruited team members to maintain adequate staffing levels.
• Provided coaching and mentoring support for employees at all levels of the organization.
• Monitored store performance and identified opportunities for improvement.
• Used customer feedback for improving operations and building brand loyalty.
• Coordinated staff training sessions to ensure compliance with company policies and procedures.
• Managed profit goals against budget and prior year, keeping controllable costs within budget.
• Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
• Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
• Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
• Created policies, procedures and guidelines for staff members' daily operations.

High School Diploma - Deerfield High School (2003-05)