Frank Nitchie

Avaya Sr. Analyst / Telecom

Hershey, Township of Derry, DauphinMember since December 20, 2025

Avaya (Blue) PBX M1/CS1KE/MG1010 Gateways - up to rls 7.6 - I&M ACSEAvaya Call Pilot GA/HA up to rls 5.1 - I&M ASCEVM Avaya Aura Contact Center up to rls 6.0 – ACSA/ACSEAvaya (Red) VM/Physical - SMGR/ASM/ASBC/AAM-AM/ASA-CM/CMS up to rls 10.1TDM/SIPVerint/Onecti/Intrado

About

Senior technical specialist with over 35 years of experience in Telecommunications with a specialty towards mission critical environments with extensive knowledge on heritage Nortel/Avaya(blue) Avaya Red gear. Proven track record within the industry as a Senior Technician with Nortel, end user customer Sr. Analyst with PJM Interconnection (RTO), Comcast Tier 2/3 Infrastructure Support Sr. Analyst

Experience

Telecommunications Analyst II / Full Time Remote - Comcast

(2020-09 - 2024-12)

Sr. Administration of Avaya 10.1 SMGR/ASM/ADES/AAM-AM/ASBC/ASA-CM/CMS XFIN-CXSO-Tools Technology Tier3_Avaya Platform Infrastructure Support national footprint as a Tier 3 Sr. Analyst Sr. Administration for all users/agents in Verint/Intrado/OneCti

3 straight years of top performance – tickets / Central Division and National Level
Telcom Cost Initiative project
Working with Team to Identify and Verify TDM circuits for disconnect in the Central Division and National footprint
Participate in all Team project calls and meetings for this Initiative
Working with Carriers ATT/Granite/Verizon/Windstream – Weekly/Monthly
Working with carrier portals for updates and disconnects
Working with Remedy Portal for updates and disconnects
Maintain SharePoint site for updates and disconnects
1 million dollars in total savings to date

Sr. Analyst Networks / Telecom - PJM Interconnection

(2003-08 - 2019-12)

PM for all voice related projects, upgrades and roadmaps for the Telecom infrastructure to include Director’s review for scope and funding
Security Specialist for voice infrastructure all Nortel/Avaya gear
Primary On-Call for voice infrastructure, to include support for Main site and DR sites Dispatchers/Enterprise for all Issues
Primary support for all Application Servers in the Avaya Aura Footprint
Primary support for all Routing and Trunking pertaining to the Avaya/Nortel/BT footprint of feature sets to include T1-Pri/H.323/SIP
Primary support for Grid Dispatchers all issues Nortel/Avaya/BT voice infrastructure
Primary support for all carrier services, circuits, installs and issues to include T1-Pri/MPLS/Sonet/SIP.
Primary for all Vendor/Manufacturer/Carrier issues, upgrades and contract negotiations
Primary for all BCP initiatives for the Voice Infrastructure
Primary support for ITOC, PJM IT Ops Center
Primary support TDM SIP conversion
IP Enable Nortel Opt81C M>E - 2005
Installation of Nortel/Avaya PBX CS1KE/Call Pilot Voice Mail at PJM's DR site - 2007
Installation of PJM's first Contact Center environment - AACC - 2008
Multiple Building renovations and moves to include the movement of all staff and all telephony needs from site to site
Upgrade and forklift of Nortel PBX M1 OPT81C - Replaced with Avaya Blue PBX CS1 MG1010 Chassis Rls 7.6
Installation of Avaya Aura Session Servers - SMGR/ASM/SBC – 2013
Upgraded all Physical Avaya Aura Session Servers to VM/eXSI hosts to include Avaya AACC/SMGR/ASM/SBC- 2017
TDM to SIP Design and Execution Project – T1/Pri DID trunk conversion
HA SIP instances SBC/ASM Main Site and DR site / 1200 DID's – 2017
Multiple ITS Focus Awards for Project driven work

Cable Installer/Lead Cable Installer; Technician; Sr. Technician - Northern Telecom (NorTel) - NextiraOne - Center City Philadelphia; Montgomery County, Pa

(1989-09 - 2003-04)