Fransheska Gonzalez
Customer Service Representative
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About
Dedicated and compassionate professional with 15+ years of experience in customer service, patient care, and barbering.
Licensed Florida
Barber and BLS-certified with a strong background in building lasting client relationships, resolving customer concerns, and delivering exceptional service in fast-paced environments. Recognized for professionalism, adaptability, attention to detail, and creating welcoming experiences for individuals of all ages and abilities.
Experience
Customer Service Representative at FreezePipe (2023-01 – 2025-01)
- Delivered inbound/outbound support
- Resolved issues
- Processed orders, returns, exchanges, warranties
- Assisted inventory, fulfillment, and graphic design
- Maintained customer records
Licensed Professional Barber at Independent Barber (2017-01 – Present)
- Provide grooming services
- Manage appointments/payments
- Maintain sanitation
- Offer sensory-conscious haircuts for children and clients with special needs
Caregiver / PCT at Faith House Assisted Living (2009-01 – 2020-01)
- Assisted with ADLs
- Medication reminders
- Companionship
- Transportation
- Monitoring and safety procedures
Education
Master Barber Certification in Barbering (2017-01 – 2017-01)
Patient Care Technician Program in Patient Care – Cambridge Technical College (2009-01 – 2009-01)
High School Diploma – Timber Creek High School
