Rachel Nery
Customer Service Representative
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About
Dedicated and multilingual Customer Service Representative with over 10 years of experience delivering exceptional customer support, resolving customer concerns, maintaining accurate records, and providing administrative support. Fluent in English, Portuguese, and Spanish.
Experience
Human Resources Assistant at Magnus Solutions Group (2026-04 – 2026-06)
- Assisted employees, maintained confidential records, processed onboarding documents, and provided administrative support.
Paraprofessional at Orange County Public Schools (2025-11 – 2026-04)
- Supported students, parents, and staff while maintaining records and providing excellent customer service.
Volunteer Case Support Specialist at Orange County Legal Aid (2020-01 – Present)
- Assisted clients, maintained confidential files, and coordinated communications.
Customer Service Administrator at Oracle (2016-08 – 2020-12)
- Managed customer accounts, resolved billing and technical issues, responded by phone and email, and ensured customer satisfaction.
Team Lead at Twin Oaks Dove Academy (2015-06 – 2016-05)
- Supervised operations, supported staff, and resolved customer concerns.
Education
Bachelor of Science in Criminal Justice – Strayer University (2026-09)
Associate of Applied Science in Information Technology – ITT Technical Institute
