Freddy G

Experienced Customer Service Representative with 20 years of experience, now seeking to leverage newly acquired skills to provide exceptional customer service and contribute to a positive work environment within your organization.

Freelance Interpreter at Propio Technologies Inc (2026-01 – Present)

• Delivered real-time over-the-phone interpretation for healthcare, legal, and public service settings
• Maintained cultural sensitivity, confidentiality, and accuracy in communication
• Managed high call volume in accordance with professional protocols

Freelance Interpreter at Lionbridge Global Interpretation Services (2021-09 – 2026-05)

• Delivered real-time over-the-phone interpretation for healthcare, legal, and public service settings
• Maintained cultural sensitivity, confidentiality, and accuracy in communication
• Managed high call volume in accordance with professional protocols

Customer Service Representative II at LRGVDC 9-1-1 (2017-02 – 2020-12)

• Assisted 10–15 customers daily via phone, email, and in person
• Maintained and updated physical address records and internal databases
• Performed general clerical and office duties

Technical Service Representative at T-Mobile (2016-04 – 2016-10)

• Handled 35–40 daily technical support calls related to devices and network issues
• Collaborated with engineering teams to troubleshoot and escalate unresolved problems
• Ensured accurate documentation of customer interactions

Customer Service Representative II at Lefleur Transportation (2014-07 – 2015-10)

• Assisted 40–50 members daily via telephone
• Handled transportation scheduling, account updates, and eligibility verification
• Created activity logs, reports, and maintained service records

Customer Service Representative / Supervisor at Teleperformance (2013-01 – 2014-07)

• Resolved 45–60 customer concerns daily
• Troubleshot technical issues and explained service options
• Maintained detailed records and assisted in team supervision

Diploma – McAllen High School (2005-05)