Gabriel Chamorro

Entrepreneur, self-starter, strategic thinker collaborating with teams to create process improvements and innovative sustainable solutions to customer issues. Bilingual in Spanish and English.

OPERATIONS MANAGER - LACTEOSSA – CHEESE FACTORY - Managua, Nicaragua

(2011-08 - 2018-08)

• Plan, design, execute, collect data, and report plant trials using different ingredients and process adjustments for product improvement, cost reduction and new product development.
• Created $100,000 to $150,000 in annual cost savings and quality improvements and process optimization while leading multi-disciplinary teams with members representing operations, engineering, and quality.
• Provide customer support understanding specific product applications and performance feedback gathered during account management client visits by initiating process improvement projects and actions plans.
• Perform root cause analysis to review and implement corrective measures to product performance concerns and customer complaints.
• Technical reviewer of quality system documents to assure product specification compliance including ingredients procurement, product labeling and specifications.
• Manage relationship with ingredients suppliers and customers to assure timely execution of projects.
• Formulate milk component targets, and control processing parameters such as time, temperature, speed, throughput, and ingredients including coagulants and starter cultures.
• Train personnel on technical subjects, process improvement practices and food safety initiatives by creating standardized operational procedures and in-person sessions.
• Lead and mentor the technical department which included 3 cheese technicians, each one with a team of 15 employees.
• Managed finished product microbiological analysis to guarantee cheese quality.
• Managing truck repairs and truck routes.

GENERAL MANAGER - SABOR EXQUISITO INC– CHEESE AND DAIRYS DISTRIBUTORS & WHOLESALERS - Miami, Florida. College Station, Texas

(2018-09 - 2023-06)

• Ensured the efficient operation of warehouse location, the trucks and optimizing distribution routes to increase sale and reduce operation costs.
• Responsible for expense management control, including shrinking, labor and overhead costs utilizing Continuous Improvement techniques and a Management Operation Structure.
• Driving sales for the wanted market, including calling on potential and existing customers.
• Analyze route layouts to insure proper route coverage for existing or new customers.
• Maintaining regular inspections to assure equipment and vehicles are in complete compliance with the company standards.
• Manage customer complaints.
• Serve as on-site inventory control expert.
• Management of financial resources. Determining how money is spent to get the work done, in the most cost-effective manner available, and accounting for these expenditures.
• Giving feedback to customer and working as a broker Agent for companies who need support on their sales area.
• Managing truck repairs and truck routes.

ESTIMATOR - CARSTAR CHILTON AUTOBODY REPAIR

(2023-08 - 2024-03)

• Ensuring the repair process is completed correctly and in a timely manner.
• Receiving and checking parts necessary for vehicles in repair.
• Managing inventory and vendor relationships.
• Maintaining a balanced inventory consistent with the requirements of the body shop.
• Posting Invoices of parts received on CCC1
• Inspecting delivered parts for quality.
• Supporting body technicians with part knowledge.
• Serving as a translator of the estimate to technicians.
• Visually inspecting vehicles to assess damage.
• Calculating cost of repair through CCC1
• Collaborating with technicians on repair plan.
• Handling special request from technicians, team members and management.
• Using CCC1 to orders parts, calculate costs, and gather customer information.
• Analyze production process to determine how much time, money and labor a repair order needs.
• Applying sales knowledge to getting more customers repair and customer satisfaction.
• Keeping customer satisfaction at it highest level without compromising the shop's profit.

GENERAL MANAGER - UNICO MERCHANDISE COMPANY USED CAR REPAIR SHOP

(2024-04 - 2025-06)

Founded and managed an independent used vehicle acquisition and resale business.

• Oversaw all daily business operations, including purchasing, budgeting, and inventory management.
• Developed pricing strategies to maximize profit margins and maintain competitive market pricing.
• Managed business finances, including cost analysis, profit tracking, and expense control.
• Sourced and evaluated used vehicles through auctions, private sellers, dealerships, and online marketplaces.
• Conducted comprehensive vehicle inspections to determine repair costs and resale value.
• Negotiated purchase prices to achieve favorable profit margins.
• Researched market trends to identify high-demand vehicle models.
• Diagnosed mechanical and electrical issues using professional diagnostic equipment.
• Performed repairs on engines, transmissions, suspension, braking systems, and steering components.
• Replaced wear items including brake pads, rotors, bearings, bushings, belts, hoses, and fluids.
• Conducted preventive maintenance and quality inspections before vehicle sale.
• Coordinated specialized repairs such as paint, bodywork, and upholstery restoration.
• Built long-term customer relationships through honest communication and quality service.
• Guided customers through vehicle selection based on their needs and budget.
• Negotiated vehicle sales while maintaining high customer satisfaction.
• Managed post-sale support and resolved customer concerns professionally.

AUTO SALES REPRESENTATIVE - AUTOEMPIRE USED CAR DEALERSHIP

(2025-07 - 2026-06)

• Consultative Selling & Needs Assessment
• In-Depth Vehicle Product & Mechanical Knowledge
• Automotive Diagnostics & Technical Troubleshooting
• Trade-In Appraisal & Vehicle Valuation
• Vehicle Product & Mechanical Expertise

Bachelor of Science - Industrial Engineering - AMERICAN UNIVERSITY (2015-07) Managua, Nicaragua

Minor - Agriculture and Agroindustry - Zamorano University (2013-07) Tegucigalpa, Honduras

Post Graduate degree - Finance - AMERICAN UNIVERSITY (2015-07) Managua, Nicaragua