Gaby Hidalgo

Nursing student with ambition to grow and thrive, commited and passionate

I am an experienced professional with a strong background in customer care, technical support, and sales. At Foundever for Verizon, I provided comprehensive customer service and sales support, resolving billing issues, technical problems, and driving sales for devices and service plans. I utilized internal systems like Verint, ACSS, FLEX, WorkHub, and Slack to ensure efficient communication and problem-solving.

At Sheraton Hotels & Resorts in Costa Rica, I delivered high-quality customer service, managed guest inquiries, and utilized internal systems to enhance the guest experience.

Additionally, at the University of Costa Rica, I worked as a Technical Assistant, managing calls, interviews, presentations, and user inquiries, and solving problems with a focus on customer experience

I am currently a nursing student, I had courses for customer experience, handling and proper communication, sales, basic technical and billing solutions