Ganabathi Sivalingam

Detail-oriented and results-driven Service Engineer with over many years of experience providing technical support and maintenance for various equipment. Proven expertise in diagnosing and resolving complex issues, ensuring optimal functionality and customer satisfaction. Strong background in [Food inspection, Pharmaceutical,

and Lab] industries, committed to continuous learning and improvement. Excellent communication skills and the ability to work collaboratively with teams and clients to deliver effective solutions. Seeking to leverage my skills and knowledge to contribute to companies.

Technical Support & Service Engineer

CYC SUNRI CO. LTD. (Based in China)

• Calibrate instruments to meet scope of SAC-SINGLAS ISO/IEC17025 accreditation.
• Implement and maintain ISO9001, ISO14001, ISO13485, ISO/IEC17025, and OHSAS

18001 documentations of GRC.

• Perform IQOQ (Installation Qualification Operation Qualification) Install and configure laboratory equipment at customer sites, ensuring proper functioning and compliance with safety standards.
• Promptly following up on service requests and providing customer feedback.
• Educate customers on the proper use and maintenance of lab equipment to ensure optimal performance.
• Perform routine maintenance and troubleshooting on various lab instruments,

addressing issues promptly to minimize downtime.

• Maintain detailed records of service activities, including repairs, maintenance schedules, and customer interactions.
• Work closely with sales and product development teams to communicate customer feedback and improve service offerings.
• Provide on-site and remote technical support to customers, resolving inquiries related to equipment operation and maintenance.
• Perform Installation, uninstallation, relocations, software upgrade, preventive maintenance, calibration, performance verification, network, testing, training,

commissioning, and troubleshooting at customer.

• Able to read and interpret mechanical and schematic drawing.
• Ensure good communication and relationship with customer.
• Willingness to travel to customer locations as required, sometimes with short notice.

Field Service Engineer

Cairnhill Metrology Sdn Bhd (Malaysia)

• Performed routine inspections and troubleshooting to ensure optimal performance and compliance with industry standards.
• Provided technical support and training to clients on the effective use of inspection and weighing systems.
• Train customers on the proper use and maintenance of inspection equipment to ensure compliance with safety standards.
• Conducted on-site installation, calibration, and maintenance of food inspection equipment,

including metal detectors, checkweighers and X-Ray Inspection.

• Maintain accurate service records, including installation details, maintenance logs, and customer feedback.
• Work closely with sales and engineering teams to provide insights on customer needs and product improvements.
• Able to read and interpret mechanical and schematic drawing.
• Ensure good communication and relationship with customer.
• Calibrate instruments to meet scope of SAC-SINGLAS ISO/IEC17025 accreditation.
• Provide on-site and remote technical support to customers: Installation, uninstallation,

relocations, software upgrade, preventive maintenance, calibration, performance verification, network, testing, training, commissioning, and troubleshooting at customer side in Asia region.

• Handle Equipment Type 1: MD Anritsu Model (KD/KDS series, M series, M5 series, M6-H series, & M6-LARGE).
• Handle Equipment Type 2: CW Anritsu Model (SSV-h series, SSV-f series, SSV-i series,

Dual-lane Checkweigher, Multi-lane Checkweigher, & AW9 Series Ultra-Fast Type).

• Handle Equipment Type 3: X-Ray Anritsu Model (XR75 Standard, XR75 DualX, XR75

DualX HR, XR75 Side View X-Ray).

• Handle Equipment Type 4: MD CASSEL Model (BD Type, MetalShark 2A/2, INLiquid, &

GFMD