General Manager - AMERICA'S BEST EYECARE AND EYEWEAR - Logan, Utah
- Led customer and patient experience for a high-volume optical and clinical support location.
- Resolved escalated concerns with professionalism, empathy, and discretion.
- Coached and developed staff on customer service best practices.
- Ensured HIPPA compliance and adherence to corporate service standards.
- Partnered with leadership to improve service flow and satisfaction metrics.
Promoter - DIRECT DEMO - Logan, Utah
- Delivered persuasive nutritional supplement product demonstrations, emphasizing the benefits and value of each product, contributing to an increase in customer interest and sales.
- Built strong customer relationships, providing exceptional service and offering detailed product knowledge to ensure customer satisfaction and repeat business.
- Demonstrated ability to work independently, without direct supervision, ensuring sales quotas were met while maintaining high-quality customer service.
- Trained new Promoters.
Medicare Sales Representative - EHEALTH - Salt Lake City, Utah
- Assisted with the Medicare enrollment of eligible individuals to select the appropriate health insurance plans that met their health and wellness needs.
- Executed excellent communication, time management and organizational skills.
- Presented solutions using available resources to help the Medicare beneficiary meet their needs.
Student Academic Advisor - STRAYER UNIVERSITY - Salt Lake City, Utah
- Support students from enrollment through graduation.
- Reenrolled students by regularly following up.
- Motivated, advised, and assisted with the enrollment process in order to help all students meet their educational and career goals.
Admissions Consultant - INDEPENDENCE UNIVERSITY - Salt Lake City, Utah
- Advised and assisted prospective students with the pursuance of their educational goals.
- Provided outstanding service and assistance to all prospective students.
- Operated multiple computer processing systems, answering the phone and maintaining accurate database records.
- Performed regularly scheduled follow-up contact with all prospective students.
Reservation Agent - DELTA AIRLINES - Salt Lake City, Utah
- Provided outstanding service and assistance to all internal and external customers.
- Scheduled, rescheduled and cancelled reservations as and when needed.
- Resolved complaints as and when needed.
- Actively sold domestic and international sales to customers.
Retail Store Manager - CLEARTALK WIRELESS - Twin Falls, Idaho
- Managed all aspects of three retail stores.
- Completed store operational requirements by scheduling and assigning employees, following up on work results.
- Identified current and future customer requirements by establishing rapport with potential and actual customers.
- Marketing/sales, activations, service and repairs of cellular phones.
