Gazina Hussain

Licensed health insurance professional with 5+ years of experience in ACA, supplemental, and indemnity health plans. Skilled at handling escalations, and utilizing CRM/enrollment platforms (Salesforce, EDES, HealthSherpa)

E-Telequote Insurance [Primerica Subsidiary] | Senior Sales Specialist & Trainer

OCT 2021 - NOV 2024

• Conducted training sessions for new hires on ACA enrollment, compliance protocols, and customer engagement.
• Taught trainees to use multiple systems simultaneously (CRM + enrollment tools like Salesforce, EDES, and HealthSherpa) for accurate applications.
• Supervised and coached 15+ licensed agents during open enrollment; tracked attendance, productivity, and performance.
• Handled escalated client cases and partnered with Quality to improve accuracy and compliance.

• Consistently exceeded enrollment and revenue targets during OEP.
• Recognized as a mentor for helping new hires quickly master complex systems and meet compliance standards.

FEB 2020 - SEPT 2021

• Guided new hires on ACA plan comparisons, compliance, and system navigation.
• Supported team performance by assisting with escalations and reviewing applications for accuracy.

• Improved team conversion rates by 20% by refining system training and needs-analysis techniques.
• Served as a trusted mentor for new agents, helping shorten ramp-up time.

Capella University | 2024

Healthcare Management, B.S. in Business.