Gene Fillmore

Operations and retail professional with leadership experience in logistics, inventory management, team supervision, customer service, and sales.

Background includes retail grocery, shipping and warehouse operations, account management, and beverage sales. Recognized for strong organization, problem-solving, and leading by example in fast-paced environments.

Sales Representative - BEI / Star Wine - San Ramon, CA / Petaluma, CA

(2025-06 - 2026-06)

• Managed relationships with retail accounts throughout California and overseas, providing consistent service and product support.
• Coordinated merchandising, inventory replenishment, and promotional displays to maximize product visibility.
• Represented company brands at wine events, tastings, competitions, and private activations.
• Worked closely with retail partners to improve product placement, resolve issues, and maintain strong business relationships.

Shipping Manager - Aaron Metals Company - Hayward, CA

(2023-07 - 2025-06)

• Managed daily shipping operations for domestic and international metal shipments.
• Prepared shipping documentation, bills of lading, customs paperwork, and related logistics documents.
• Coordinated loading operations, ensuring materials were accurately selected, weighed, inspected, and shipped according to customer specifications.
• Performed quality control checks, including inventory verification, material sorting, radiation screening, and compliance with company safety procedures.
• Worked closely with warehouse staff, drivers, and management to maintain efficient workflow and meet shipping deadlines.
• Helped improve operational efficiency through careful organization and attention to detail.

Crew Member - Trader Joe's - San Ramon, CA

(2022-07 - 2023-07)

• Delivered exceptional customer service in a fast-paced retail environment.
• Stocked shelves, rotated products, maintained merchandising standards, and ensured store presentation.
• Assisted customers with product recommendations and shopping needs.
• Supported inventory management, receiving deliveries, and maintaining organized backroom operations.
• Collaborated with supervisors and suppliers to maintain efficient daily store operations.

Food & Beverage Supervisor - Marriott AC Hotel - Sunnyvale, CA

(2021-12 - 2022-07)

• Supervised daily operations for the hotel's restaurant, bar, and café facilities.
• Provided bartending support during service periods, preparing and serving cocktails, beer, wine, and specialty beverages.
• Assisted guests with beverage recommendations and dining service while maintaining hospitality standards.
• Managed opening and closing procedures, inventory counts, ordering, cash handling, deposits, and POS reporting.
• Trained and supported front-of-house staff on service standards and beverage knowledge.
• Resolved guest concerns professionally and efficiently in a high-volume hotel environment.

Berkeley City College (2013 - 2015)

High School Diploma - Dougherty Valley High School (2013)