Genesis Negron

Dedicated and versatile healthcare administrative professional with over 5 years of diverse experience across medical office settings, pharmaceutical support, and retail leadership. Currently serving as a Medical Office Representative at AdventHealth, utilizing a strong background as a Walgreens Shift Lead, Pharmacy Designated Hitter, and Customer Service Associate to deliver exceptional patient care, secure financial verification, and optimize front-desk operations. Proven track record in clinical communications, pharmacy workflow management, and team leadership.

Eager to leverage this comprehensive blend of healthcare and supervisory skills to drive operational excellence and compassionate service in a dynamic medical environment

Medical Office Representative - AdventHealth

(2025-01)

• Patient Registration: Welcome patients and process check-ins by entering accurate demographic, insurance, and billing details into the electronic records system.
• Financial Management: Verify insurance benefits, complete financial assessments, and firmly but respectfully collect co-pays or outstanding balances at check-in.
• Communications: Route incoming phone calls, respond to general inquiries, and coordinate operational flow with nurses and medical providers.
• Patient Education: Guide patients on non-clinical matters, including portal navigation, test locations, and required follow-up actions.
• Discharge Coordination: Facilitate smooth patient checkout and ensure all records are updated to maximize insurance reimbursement.

Shift Lead - Walgreens

(2023-01 - 2025-01)

• performs all required cash handling duties and ensuring that the stockroom and floor are ready for the business day
• Resolves customers' issues and answers their questions to ensure a positive customer experience.
• Coaches and aids the other team members to work with the warehouse and vendor ordering process as orders are created, reviewed, and received, which includes opening the backdoor for vendor deliveries

Pharmacy Designated Hitter - Walgreens

(2022-01 - 2023-01)

Performs duties assigned by the staff pharmacist, pharmacy manager, and the store manager, such as entering patient and drug information using pharmacy systems, filling prescriptions by retrieving, pouring and counting pharmaceutical drugs, ensuring that information is correctly entered, verifying that the medicine is correct, and looking out for possible interactions

• Assists pharmacists in work flow scheduling and maintenance

Customer Service Associate - Walgreens

(2021-01 - 2022-01)

• Models and delivers delightful and distinctive customer experience
• Provides customers with courteous, fair, friendly, and efficient checkout service and registers sales on an assigned cash register
• Engages customers and patients courteously by warmly greeting them on their arrival and offering them assistance with products and services

Associates in Business - Business (2023-01 - 2025-01)

High School Diploma (2019-01 - 2023-01)