Georgia Spence

Currently seeking a career with a company that values empathy, leadership, and motivated, self-driven individuals while providing opportunities for growth and advancement. Eager to embrace challenges and continuously learn new skills with a knack for catching small details. Diverse skill set spanning legal assisting, financial management, office administration, and customer service, bringing a versatile and results-driven approach to any professional environment.

Over the past several years, have cultivated expertise in financial statement preparation, legal data analytics, and client engagement. Experienced with Salesforce, QuickBooks, Filevine, MyCase and Microsoft Office Suite (Excel, Outlook, and PowerPoint) for efficient management of accounts payable, accounts receivable, case data, and client intake while maintaining organized records and scheduling. Excelled in roles requiring de-escalation, in-person client support, sensitive client information recovery and conflict resolution.

Over four years of experience in de-escalating customer concerns and driving satisfaction.

Background in office management and administration has honed organizational skills, enabling optimization of processes and fostering collaborative team environments.

Legal Receptionist/Office Administrator at Spokane Virtual Offices/Fannin Litigation Group (2024-12 – 2026-08)

• Sorted and distributed mail with accuracy and efficiency to ensure timely delivery.
• Processed incoming payments with attention to detail, maintaining accurate financial records and ensuring prompt transactions.
• Scheduled and coordinated appointments to optimize workflow and enhance operational efficiency.
• Managed office operations and customer service, providing professional support and ensuring a seamless experience for clients and staff.

Legal Assistant/Secretary at Law Office of Milton G. Rowland (2022-07 – 2024-07)

Provided comprehensive administrative and legal support to Mr. Rowland including case preparation, document management, and client communication.

• Proofread legal documents such as pleadings, motions, discovery requests, and correspondence.
• Manage case files and maintain organized records, both physical and electronic, ensuring accuracy and accessibility of critical information.
• Coordinate scheduling for court appearances, depositions, and client meetings, while maintaining attorney calendars and tracking key deadlines.
• Communicate with clients, courts, and opposing counsel professionally, ensuring timely updates and responses.
• Conduct legal research and assist in trial preparation, including compiling exhibits, witness lists, and case summaries.
• Utilize legal software and case management systems to streamline workflow and improve office efficiency.

Student Resource Coordinator at Blackboard/K12 (2020-07 – 2021-08)

• Supported students with class registration, coordinating student-teacher appointments and meetings to facilitate academic success.
• Managed registration processes for both domestic and international students, ensuring compliance with institutional policies and procedures.
• Guided students through loan applications, grant inquiries, cancellations, and financial management, while assisting with collections as needed.
• Provided technical support to students and faculty, resolving issues related to online material purchases and virtual platform setup.

Social Media Analyst at Chewy.com (2017-11 – 2018-11)

• Managed and monitored social media accounts, tracking and analyzing performance metrics to provide actionable insights.
• Provided exceptional customer support via chat and social media messaging systems, assisting with purchases, account updates, and order issue resolutions.
• Designed and executed strategic social media marketing campaigns, achieving a 0.5% growth in follower engagement and audience size.
• Collaborated with FedEx to ensure the safe delivery of products and efficiently filed claims for damaged shipments.

Customer Service Rep. at Chewy.com (2017-05 – 2017-11)

• Effectively de-escalated customer concerns related to product loss, damage, incorrect deliveries, extended shipping times, and overall dissatisfaction with company services, ensuring prompt resolution and enhanced customer satisfaction.
• Responded to customer inquiries via phone, email, or chat; providing information about products, services, and company policies while maintaining accurate customer records and interaction logs in CRM software to build strong relationships and enhance loyalty.
• Facilitated order placement, shipment tracking, and the replacement of lost or damaged goods to ensure customer satisfaction.

Child Development Psychology – Liberty University (2013-09 – 2015-05)