Front Desk Receptionist at MEDICAL OFFICE (2025-01 – 2026-12)
- Patient Check in/out: Greet patients, verify demographic and insurance details, collect co-pays, and balance daily receipts.
- Specialized Scheduling: Manage provider calendars, confirm upcoming appointments, and coordinate follow-ups. Often requires booking time blocks for specific procedures like joint injections or initial consultations.
- Insurance Coordination: Verify benefits and assist with prior authorizations, especially for high-cost biologic therapeutics and infusion therapies.
- Clinical Triage & Support: Route clinical inquiries to nurses or physicians and manage external medical record requests
- Compliance: Ensure all patient records are strictly maintained in the Electronic Health Records EHR system while adhering to HIPAA privacy regulations.
Front Desk Receptionist at Chiropractic Office (2024-01 – 2025-12)
- Greeting and checking in patients upon arrival.
- Answering phones and responding to inquiries.
- Providing excellent customer service and addressing patient concerns.
- Maintaining a clean and welcoming waiting area.
- Scheduling and confirming appointments.
- Managing patient records (both physical and electronic).
- Handling billing and insurance verification
- Managing office correspondence (emails, mail).
- Maintaining office supplies.
- Preparing treatment rooms for patient visits.
- Taking vital signs or assisting with other procedures.
- Maintaining patient privacy.
Teller at Wells Fargo (2022-01 – 2024-12)
- Handing cash transactions
- Identity service
- Balancing cash drawer
- Recording transactions
- Cross selling products
- Processing deposits / withdrawals
- Foreign currency exchange
- Opening accounts
- Handling customer issues
- Customer service
Guest Experience specialist at Petco (2021-01 – 2022-12)
- Providing customer care for their pets, and care for our great variety of companion animals.
- Strong management, organization and has the ability to meet sales targets.
- Recommending merchandise to customers based on their needs and preferences.
- Completed all cleaning, stocking and organizing tasks.
- On the register checking people out with merchandise.
- Greeted customers in a timely fashion while quickly determining their needs.
Guest Hostess at Oasis Bar & Restaurant (2018-01 – 2020-12)
- Welcoming guests to the venue
- Providing accurate wait times and monitoring waiting lists
- Managing reservations
- Escorting customers to assigned dining or bar areas
- Providing menus and announcing waiter/ waitress name
- Maintaining a clean reception area
- Answering incoming calls and address customer queries
Dog Day Care Attendant at K9 Loft (2020-01 – 2021-12)
- Giving dogs food and water throughout the day
- Keeping records for feeding and walking schedules
- Clean and maintaining kennels
- Supervise pet area to ensure pet safety
- Administer medication for each dog who needs care
- Performing reception duties (answering phone calls emails)
