Tulsa welding school (2026-Present
Tow Truck Driver at Ignite towing (2021-02 – Present)
Box truck driver at Truckin Right LLC (2021-01 – Present)
I drive a 26ft straight box truck picking up different goods f from state to state OTR
Lead Dispatcher/Supervisor at Transdev (2023-10 – 2025-08)
- Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Conducted regular performance evaluations of drivers based on key metrics such as on-time delivery rates, customer satisfaction scores, and adherence to company policies
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed
- Implemented a digital communication system between dispatchers and drivers resulting in improved efficiency
- Reduced average response time by XX% through implementation of streamlined dispatching processes
- Ensured compliance with Department of Transportation (DOT) regulations and maintained accurate records for audits
- Reduced overtime costs by optimizing driver schedules based on workload demands
- Streamlined communication between drivers, warehouse staff, and customers through the use of mobile applications or messaging platforms
- Implemented a new tracking system that reduced the number of lost or misplaced shipments by XX%
- Improved customer satisfaction by resolving delivery issues promptly and effectively
- Developed and implemented contingency plans for unexpected events such as traffic congestion or vehicle breakdowns
- Managed a team of XX dispatchers, providing guidance and support to ensure smooth operations
Owner and Operator at London bridges Llc (2021-05 – 2024-04)
owner operator of a 26 foot box truck. I dispatched my own loads and hired otr drivers.
Customer Service Representative at iQor (2020-01 – 2021-11)
- Answer inbound calls and speak with customer in an effort to get services out to them fast and safely
- Access customer account information and access them with finding out when the tow trucks will come
- Grade calls for about 50 agents weekly
- Floor walking for a floor of about 100 agents
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Unloader/Processor at Toys 'R' Us warehouse (2016-06 – 2016-08)
Unload trailers with the sit down forklift and the clamps also using the scanner
Sit down forklift operator at Fresenius Medical Care (2016-02 – 2016-03)
- Unloaded trailers using the sitdown forklift
- Unloader and I drove the reach forklift
Unloader and forklift operator at Amazon warehouse (2012 – 2013)
- I unloaded trucks drove forklifts and I used the scanner
Care Provider at Home health care (2011 – 2013)
Truck Unloader at Walmart (2011 – 2011)
Telemarketer at Romney Group (2007 – 2010)
Team Lead Dispatcher at Transdev
