Gerald Whiten

Tulsa welding school (2026-Present

Tow Truck Driver at Ignite towing (2021-02 – Present)

Box truck driver at Truckin Right LLC (2021-01 – Present)

I drive a 26ft straight box truck picking up different goods f from state to state OTR

Lead Dispatcher/Supervisor at Transdev (2023-10 – 2025-08)

• Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
• Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
• Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
• Conducted regular performance evaluations of drivers based on key metrics such as on-time delivery rates, customer satisfaction scores, and adherence to company policies
• Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
• Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
• Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed
• Implemented a digital communication system between dispatchers and drivers resulting in improved efficiency
• Reduced average response time by XX% through implementation of streamlined dispatching processes
• Ensured compliance with Department of Transportation (DOT) regulations and maintained accurate records for audits
• Reduced overtime costs by optimizing driver schedules based on workload demands
• Streamlined communication between drivers, warehouse staff, and customers through the use of mobile applications or messaging platforms
• Implemented a new tracking system that reduced the number of lost or misplaced shipments by XX%
• Improved customer satisfaction by resolving delivery issues promptly and effectively
• Developed and implemented contingency plans for unexpected events such as traffic congestion or vehicle breakdowns
• Managed a team of XX dispatchers, providing guidance and support to ensure smooth operations

Owner and Operator at London bridges Llc (2021-05 – 2024-04)

owner operator of a 26 foot box truck. I dispatched my own loads and hired otr drivers.

Customer Service Representative at iQor (2020-01 – 2021-11)

• Answer inbound calls and speak with customer in an effort to get services out to them fast and safely
• Access customer account information and access them with finding out when the tow trucks will come
• Grade calls for about 50 agents weekly
• Floor walking for a floor of about 100 agents
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Documented customer correspondence in CRM to track requests, problems and solutions.

Unloader/Processor at Toys 'R' Us warehouse (2016-06 – 2016-08)

Unload trailers with the sit down forklift and the clamps also using the scanner

Sit down forklift operator at Fresenius Medical Care (2016-02 – 2016-03)

• Unloaded trailers using the sitdown forklift
• Unloader and I drove the reach forklift

Unloader and forklift operator at Amazon warehouse (2012 – 2013)

• I unloaded trucks drove forklifts and I used the scanner

Care Provider at Home health care (2011 – 2013)

Truck Unloader at Walmart (2011 – 2011)

Telemarketer at Romney Group (2007 – 2010)

Team Lead Dispatcher at Transdev

High school or equivalent – Duncanville High School