Giana Williams
Retail Sales Associate
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About
Experienced professional with 5+ years in customer service, retail, and food service roles. Skilled in cash register operations, merchandising, age verification, and inventory management. Strong interpersonal and communication abilities, with proven leadership and delegation experience. Seeking a position as Cashier, Sales Associate, or Gas Station Attendant to leverage expertise in customer support and retail operations.
Experience
Retail Sales Associate at The Uniform Outlet (2026-04 – Present)
Cook at B&B Theaters (2026-02 – Present)
- Prepared food items according to company recipes and safety standards
- Maintained a clean and organized kitchen environment
- Assisted team members during busy periods to ensure smooth operations
- Communicated effectively with coworkers and management to fulfill customer orders
- Followed food safety and sanitation guidelines at all times
- Monitored inventory and reported low stock to management
- Provided excellent customer service when interacting with guests
Movie Theatre Staff at CMX Cinemas (2025-12 – 2026-01)
- Transitioned to new company while maintaining high service standards
- Assisted customers with ticketing and concessions
- Ensured cleanliness and organization of theater areas
Shift Lead at BIGGBY COFFEE (2025-04 – 2025-09)
- Supervised baristas and delegated daily tasks to ensure efficient operations
- Prepared a variety of coffee and espresso drinks to customer specifications
- Managed cash register operations, including opening and closing procedures
- Provided excellent customer service and resolved customer concerns
- Trained new employees on store procedures and customer service standards
Service Assistant at Cooper's Hawk Winery & Restaurants (2024-07 – 2025-03)
- Supported servers by delivering food and clearing tables promptly
- Maintained cleanliness and organization in dining and service areas
- Assisted with restocking supplies and preparing for busy shifts
Barista at Kings Island (2023-10 – 2024-06)
- Prepared coffee and specialty drinks according to customer orders
- Maintained cleanliness of work area and equipment
- Provided friendly and efficient service to guests
Host at Warped Wing Brewing Co - Springboro (2023-03 – 2023-07)
- Greeted guests and managed seating arrangements
- Assisted with customer inquiries and provided menu information
- Maintained a welcoming and organized front-of-house environment
Barista at Starbucks (2022-12 – 2023-03)
- Prepared coffee and espresso beverages to company standards
- Operated cash register and processed customer payments
- Maintained a clean and organized workspace
Server at The Wellington Assisted Living (2022-03 – 2022-09)
- Served meals to residents in a timely and friendly manner
- Assisted with meal preparation and cleanup
- Ensured resident dietary needs were met
Service Champion at Taco Bell (2019-12 – 2022-03)
- Provided fast and friendly service to customers at the counter and drive-thru
- Handled cash register operations and processed payments
- Maintained cleanliness and organization of dining and kitchen areas
Education
Associate's degree in Interactive Media – Sinclair Community College (2020-08 – 2022-05)
Associate's degree – Sinclair Community College
High school diploma or GED
