Giancarlo Ochoa

Senior operations leader with 10+ years of experience building, launching, scaling, and transforming complex physical and technology-enabled operations across Google, Cruise, DoorDash, and Lyft. Led organizations of 150+ frontline employees, 160-vehicle fleets, 102K+ quarterly service demand, 24/7 autonomous vehicle operations, multi-market teams, and 20+ site launches. Translate operational ambiguity into scalable operating models, capacity plans, performance systems, launch playbooks, and executive investment decisions that improve productivity, utilization, safety, and service reliability.

Cross-functional scope spans workforce, fleet, vendors, safety, facilities, technology, analytics, and customer operations.

Senior Manager, Transportation & Mobility Operations at GOOGLE (2024-01 – Present)

• Direct end-to-end strategy and operations for Google’s Gride employee mobility network, leading 150 drivers, 4 supervisors, 2 administrative staff, and a 160-vehicle fleet supporting inter-campus and home-to-work transportation.
• Own demand and capacity planning, workforce deployment, fleet utilization, service delivery, safety, and performance management for a network handling 102K+ quarterly ride requests.
• Built a data-backed capacity expansion case linking demand growth, staffing, fleet capacity, and service reliability; secured executive approval to increase authorized driver capacity 33%, from 120 to 160.
• Reduced excessive staging and non-productive driver activity approximately 81% YoY using Samsara telematics, geofence-based exception monitoring, and stronger frontline accountability.
• Established executive KPI governance and present QBRs to C-suite, senior directors, and transportation leadership, converting operating data into investment, capacity, and service decisions.
• Advanced fleet electrification strategy, securing approval for 16 Volkswagen ID. Buzz EVs while increasing average driver productivity from 13.67 to 15.31 rides per day over two quarters.

Senior Operations Manager | AV Recovery & Fleet Operations at CRUISE (2023-01 – 2023-12)

• Directed 24/7 AV recovery and fleet operations for 110 autonomous vehicles, leading a 30-person multidisciplinary organization across vehicle operations, recovery, maintenance, and administration.
• Led real-time roadside and incident recovery across the 110-vehicle fleet, coordinating Operations, Maintenance, Safety, Engineering, and leadership to clear disabled or disrupted AVs and restore service.
• Owned deployment, recovery, storage, vehicle movement, and readiness across distributed facilities supporting a 110-vehicle, 24/7 AV operation, balancing fleet availability with demand and minimizing service disruption.
• Built SOPs, KPI frameworks, escalation paths, and service benchmarks for a 30-person operation; used SQL, analytics, and workflow automation to strengthen technical feedback loops, visibility, and issue resolution.

Senior Manager, Launch & Expansion Operations | New Business Verticals at DOORDASH (2020-01 – 2023-12)

• Led zero-to-one expansion across 20+ U.S. site launches, directing concurrent market workstreams from development through stabilization and supporting international expansion efforts in Mexico.
• Directed cross-functional execution for 20+ launches across Real Estate, Construction, Legal, permitting, EHS/Safety, Operations, workforce, inventory, and vendors, managing dependencies and removing launch blockers.
• Held go/no-go authority across launch programs, evaluating staffing, facility, inventory, safety, and compliance risk to determine whether sites opened with mitigations or required delay.
• Co-developed the New Business Vertical Safety Playbook, converting lessons from 20+ launches into repeatable standards for training, inspections, emergency response, compliance, facility readiness, and local execution.
• Piloted an emerging third-party fulfillment model supporting 2 major retail partners, Macy’s and Petco, identifying operational gaps and refining receiving, inventory, staging, capacity, and last-mile handoff processes for scale.

Senior Manager, Regional Operations | Texas at LYFT (2016-05 – 2020-01)

• Directed operations across 3 major Texas markets - Dallas-Fort Worth, Houston, and Austin - leading 45+ team members across driver operations, mobility hubs, airports, fleet programs, customer support, launches, and high-demand events.
• Launched Lyft Flexdrive across Texas, establishing operating practices for vehicle deployment, fleet access, driver onboarding, and ongoing execution across 3 major markets.
• Owned operational management of Lyft’s Texas Express Drive partnership with Hertz across 3 major markets, driving partner performance, escalations, and vehicle access supporting driver supply.
• Directed SXSW micromobility field operations across staging, recovery, charging, and repair; supported 64K rides in 10 days and 20K new scooter users.
• Improved service reliability through SLA recovery initiatives, reducing failure rates from 9.9% to 2.5% while optimizing high-volume airport operations and customer workflows.

Venue Transport Supervisor - VVIP/VIP at FIFA WORLD CUP 2026 (2026-05 – 2026-07)

Seasonal

• Led end-to-end VVIP/VIP transportation and delegate movement across the Levi's Stadium event footprint for all six FIFA World Cup 2026 matches hosted in Santa Clara, owning venue-level execution from arrival through post-match departure.
• Directed match-day transportation across a complex, multi-zone venue environment, overseeing vehicle staging, routing, arrivals and departures, loading operations, driver deployment, and real-time movement coordination with security, venue, fleet, and client-facing teams.
• Managed the VVIP/VIP delegate journey from vehicle arrival to designated seating and coordinated time-sensitive departures, aligning guest movements with match schedules and venue traffic conditions to minimize delays and post-event congestion.

Bachelor of Business Administration – University of Arkansas - Pulaski