Gina Hatcher

Office professional with experience in customer service, scheduling, retail leadership, and operational support. Strong communicator with a track record of maintaining accuracy, managing workflows, and delivering excellent service in fast-paced environments.

Front End Manager - Volt ACM

(2024-10)

• Lead a team of 3 customer support agents as the first point of contact for customers.
• Ensure quality control for all customer interactions and enforce company policies.
• Manage shipping, receiving, order processing, and dispute resolution.

Chiropractic Assistant - Accident Center of Texas

(2022-07 - 2024-10)

• Scheduled patient appointments and managed intake demographics.
• Assisted with physical therapy treatments including Estem, traction beds, and exercises.
• Recorded vitals and supported the chiropractor with patient concerns and workflow.

Household Manager

(2010 - 2022)

• Managed finances, scheduling, transportation, and daily operations for a household of five.
• Raised three National Honor Society students through structured routines and planning.
• Oversaw budgeting, inventory, and multi-schedule coordination.

Assistant Merchandise Manager - Burlington Coat Factory

(2009-07 - 2010-02)

• Trained and supervised department managers and associates.
• Coordinated merchandise flow, displays, and daily sales performance.
• Communicated with buying teams regarding inventory and product trends.

Store Manager - Tuesday Morning

(2008-09 - 2009-07)

• Managed store operations including staffing, scheduling, and performance evaluations.
• Handled customer concerns and maintained loss-prevention standards.
• Oversaw payroll, personnel paperwork, and communication with regional leadership.

Business Administration Major - Kennesaw State University