Kira Thomas

Results-driven professional with extensive experience leading teams of 5+ in retail and service environments. Demonstrated ability to resolve customer issues, manage multiple projects, and maintain high standards of quality control. Skilled in staff training, communication, and fostering teamwork, with a strong commitment to continuous learning and delivering exceptional service.

Front End Manager - Kroger - Saint Clair Shores, MI

(2024-01)

• Led a team of 5+ employees, achieving efficient operations by providing guidance and support
• Maintained high standards of quality control, increasing customer satisfaction through consistent service
• Resolved customer complaints or issues promptly, preserving a positive brand image and customer loyalty
• Managed multiple projects simultaneously, meeting established timelines to ensure operational continuity

Kitchen Staff - Chartwells K12 - Harper Woods, MI

(2022-10 - 2024-10)

• Ensured timely preparation and serving of meals to young children, supporting daily nutritional needs
• Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions, and safe food handling procedures, maintaining compliance with health regulations
• Prepared variety of foods according to exact instructions and recipe specifications, ensuring consistency and quality

Department Manager - Walmart - Sterling Heights, MI

(2021-12 - 2022-09)

• Interviewed prospective employees and provided input to HR on hiring decisions, contributing to effective team building
• Fostered a positive and inclusive work environment, promoting teamwork and collaboration to enhance productivity
• Recruited and trained new employees to meet job requirements, improving department performance

Shift Supervisor - American House Senior Living Communities - Roseville, CA

(2021-01 - 2021-12)

• Coordinated staffing to provide sufficient care coverage to patients, ensuring consistent quality of care
• Oversaw the movement of patients in and out of the facility, maintaining safety and efficiency
• Addressed health-related workplace incidents promptly, minimizing risk and ensuring compliance
• Oversaw guest interactions, enhancing resident satisfaction and facility reputation

PCT (Patient Care Technician) - Ascension - Detroit, MI

(2019-11 - 2020-12)

• Prepared patient chart for admission and compiled appropriate paperwork, streamlining the onboarding process
• Ensured that all medical equipment was properly maintained and sterilized, supporting patient safety
• Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds, improving patient outcomes

Sales Lead/Key Holder - Things Remembered - Troy, MI

(2018-09 - 2019-04)

• Assisted customers with their needs, including gift engraving, increasing customer satisfaction
• Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships, driving repeat business
• Greeted customers to determine wants or needs, ensuring personalized service

Sales Associate - Target - Harper Woods, MI

(2018-06 - 2018-11)

• Assisted customers with shopping needs, providing product knowledge to enhance the shopping experience
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items, increasing sales volume
• Received and displayed product shipments on store retail shelves upon delivery, ensuring timely product availability
• Restocked shelves as needed to ensure sufficient inventory levels, minimizing out-of-stock situations

Fulfillment Associate - Amazon Fulfillment Associates - Hazel Park, MI

(2018-04 - 2018-11)

• Operated efficiently in high-pressure setting to promptly fulfill customer orders, meeting strict deadlines
• Verified orders for accuracy and completeness, ensuring all necessary components were included to reduce errors
• Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards, reducing accidents

Supervisor Personal Banker - Best Bank/ Guaranty Bank - Harper Woods, MI

(2011-01 - 2013-07)

• Managed scheduling for staff, ensuring adequate coverage during peak times and projects to maintain service levels
• Provided guidance and direction to subordinates regarding job duties and responsibilities, improving team performance

Patient Care Technician (High school or equivalent) - Dorsey Business Schools-Madison Heights (2019-09 - 2019-09)