Gina Lugo

Bilingual English/Spanish customer service professional with experience handling sensitive inquiries, documenting interactions, coordinating services, and supporting people in fast-paced environments. Skilled in telephone communication, de-escalation, confidentiality, data entry, and accurate recordkeeping. Dependable self-starter prepared for full-time remote night, weekend, and holiday shifts.

Owner / Client Services Coordinator - TruthScreenings LLC

(2024-01)

• Respond to client questions by phone, text, and email; explain services clearly and schedule mobile appointments.
• Maintain confidential client records, confirm details, process payments, and coordinate time-sensitive services.
• Resolve concerns professionally while delivering courteous, accurate, and responsive customer support.

Public Safety Support Professional - Manatee County Sheriff's Office

(2019-01)

• Communicate calmly and professionally in a high-accountability environment involving sensitive information.
• Document interactions accurately, follow established procedures, prioritize urgent needs, and protect confidentiality.
• Work independently and collaboratively while managing competing demands and maintaining dependable attendance.

Medical Assistant / Phlebotomy & Patient Services - Healthcare Settings

• Supported patients by telephone and in person with scheduling, intake, insurance verification, and follow-up questions.
• Entered information in electronic records, used medical terminology, and handled billing and coding support with accuracy.

Master of Business Administration - MBA - South University

Master of Healthcare Administration - MHA - South University

Bachelor's Degree - Public Health

Nursing Student - Nursing - Arizona College of Nursing